At JobLeads our mission is to enable jobseekers to land a better job faster. On this mission we are digitizing every aspect of career coaching to make it accessible and affordable to every jobseeker worldwide.
We are active in 40+ countries and our products reach over 4 million users monthly. We are a fully remote company with a positive, diverse, and supportive culture.
We look for people who are curious, inventive, analytical and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative.

YOUR ROLE:

We’re seeking a Senior Product Manager – CRM & Retention to lead the development of a highly personalized, data-driven CRM experience. This is a strategic, hands-on role designed for someone who understands lifecycle marketing and knows how to activate customer context across multiple touchpoints. You’ll play a key role in crafting automated experiences that drive engagement and lifetime value at scale.

WHAT YOU’LL BE DOING:

• Own and lead the end-to-end CRM and retention marketing strategy
• Design and launch cross-channel CRM campaigns (email, push, SMS, WhatsApp, onsite) that are timely and relevant
• Collaborate with Product, Marketing, Tech, and Analytics teams to build impactful, personalized user journeys
• Develop advanced automation and personalization frameworks using behavioral, transactional, and contextual data
• Utilize vector databases and AI to drive contextual targeting and recommendation logic
• Define key performance indicators (KPIs), run A/B tests, and iterate based on data insights
• Stay ahead of industry trends and continuously bring innovative CRM practices into the business