We’re looking for an experienced Product Manager to lead our Customer Engagement team in Helsinki, Amsterdam, or Dublin office.
This team’s mission is to make our product sticky and ensure long-term customer retention and expansion by optimizing the post-setup user journey and unlocking growth opportunities

IN THIS ROLE, YOU WILL…

• Own the product strategy for customer engagement, retention and expansion. You will focus on the user journey from adoption to long-term advocacy
• Lead the roadmap for the Customer Engagement team, including initiatives like building in-app upgrade paths, package downgrade experiences and other features that improve retention & expansion
• Support product habit formation by building features that facilitate daily, weekly, and monthly logins & usage, providing continuous value to our customers
• Ensure value delivery by building features that enable customers to consistently experience Supermetrics value throughout the user journey
• Balance customer needs with business goals, managing a roadmap that directly impacts key metrics like Expansion ARR, Churn ARR and customer engagement scores
• Collaborate across teams, including engineering, product marketing, customer success and data analytics to align priorities, clarify requirements and deliver a high-quality customer experience
• Define and run experiments to test hypotheses around user behavior, conversion and retention
• Facilitate discovery efforts, working through ambiguity to uncover real customer jobs-to-be-done, validate hypotheses and prototype quickly

YOUR DAY-TO-DAY WORK AND RESPONSIBILITIES INCLUDE…

• Build and evolve a coherent roadmap for customer engagement and expansion journeys
• Translate complex user behavior data and business goals into clear user stories and functional specs
• Work with your team to design, implement and analyze A/B tests and other experiments aimed at improving key metrics
• Define and own in-product upgrade and downgrade paths
• Contribute to the long-term vision for the Supermetrics customer journey and value-aligned pricing model
• Track and report on key performance indicators for engagement, retention and expansion
• Work cross-functionally with both product and customer success teams to build coherent user journeys through in-product features, email communications & high touch interactions