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• Chef de produit senior (Firstbase)

ABOUT YOU

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. Working side-by-side with cross-functional teams, you will shape products from conception to launch. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you will play a critical role in shaping our future.
As part of becoming the everything store for business customers, AppDirect recently expanded its capabilities with the acquisition of Firstbase, an end-to-end IT asset lifecycle services company that helps organizations seamlessly manage and support their distributed workforces. We are seeking a Staff Product Manager to lead multiple critical products and processes within the logistics domain, including orders and returns, with extensions into aspects of IT asset management. You will work closely with engineering, operations, design, and other stakeholders across Firstbase and AppDirect to deliver efficient, scalable, and customer-focused solutions that power our B2B customers and their employees.

• Own and drive the logistics product roadmap: Define and execute a vision for our logistics workflows, including orders and returns, to ensure they are efficient, scalable, and deliver a great user experience based internal and B2B customer insights.
• Lead end-to-end delivery: Guide discovery, prioritization, and execution of new capabilities and enhancements that improve operational efficiency and customer satisfaction.
• Partner with Operations leadership: Identify bottlenecks and co-own solutions that positively influence core Ops KPIs, aligning product improvements with measurable outcomes.
• Support operational tooling initiatives: Work with teams managing warehouse management systems and other Ops tools to ensure they meet evolving business needs.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.