SALES & SERVICES AI – SENIOR PRODUCT MANAGER

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That’s where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.
The Sales & Services AI team is part of the Global Data Insights & Analytics (GDIA) team. We aspire to navigate Ford through the disruptiveness of the information age, harnessing the power of data and artificial intelligence to realize the enterprise’s known goals, reveal hidden opportunities and achieve data superiority. We deliver AI solutions that integrate with Ford’s business processes to unlock significant value to the enterprise.

USER EXPERIENCE & ADOPTION:

• Design and implement user onboarding and training programs to increase adoption.
• Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set.
• Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.
• Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
• Leverage analytical methods to understand and analyze user experience and adoption.

Please refer the Job description for details