JOB SUMMARY

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
Are you driven and ready for an opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.

The multidisciplinary teams are organised around delivering our mission and priorities. These are:

• To create a user-centred, empathetic end-to-end service at the heart of IBCA;
• To provide the means of paying compensation to those eligible; and
• To iterate our service through starting small and scaling fast, through a test and learn approach.

The Senior Product Manager will report to the Lead Product Manager and will sit within IBCA’s Digital Service Design Directorate. The role includes line management responsibility for two members of staff, who in turn will support the PM with their duties.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

JOB DESCRIPTION

As IBCA’s Senior Product Manager, you will be responsible for ensuring that the service meets user needs and delivers service outcomes. You will be working in a complex environment, you’ll need to balance empathy with delivery and bring a clear evidence-based approach to decision making.

The successful candidate will lead on providing product management skills focused on:

• Lead a multi-disciplinary team or collection of teams to deliver a user-centred product / service;
• Creating, maintaining and updating road-maps and alignment with the service vision;
• Develop an expert understanding of our user needs and behaviours, championing these in delivery of your product;
• Work alongside the lead product manager to manage the prioritisation of work, balancing support and new feature delivery;
• Line manage product managers.

as well as any other relevant product related activities.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Agile & Lean practices
• Creating value for money
• Product Management
• Product Leadership
• Stakeholder Relationship Management

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

RESPONSIBILITIES

• Product Management – Focus on delivering value continuously - work with the product teams to agree approach and road maps, connect our work to agreed outcomes and support the development of delivery plans and communicating progress to the wider business as appropriate;
• User focused - Act as the voice of all users (citizen and business) during discussions with teams and stakeholders;
• Data driven – Engage with data professionals to inform the development of the service based on evidence and ensure we are designing the service to capture the data we need to measure value on an ongoing basis;
• Agile - Ability to work in a fast paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery.