About the job

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The Role

You'll join our Product Growth team to help build the mechanics that turn Heidi users into Heidi advocates.

Growth at Heidi isn’t about metric hacks or dark patterns. It’s about deeply understanding why users love Heidi and protecting and strengthening that at every touchpoint. You’ll work on some of the most important problems in the business. Every improvement you ship compounds across our entire user base.

You'll get reps across the full funnel — from distribution and virality to activation and monetisation — while developing the analytical rigour and product intuition that defines great PMs.

What You’ll Do

Define the approach and strategy for your pod (Distribution, Engagement, Monetisation, or First Time Experience).
Develop a clear understanding of Heidi’s future state and identify the obstacles between today and making that vision a reality.
Partner closely with Product, Design, and Engineering to ship quickly and measure rigorously.
Analyse user behaviour to uncover friction points and opportunities across the user journey.
Run experiments to improve key metrics such as signup conversion, week two retention, feature adoption, and self serve revenue.
Evangelise your work by sharing customer stories, building dashboards, and helping your team understand the impact of what you are building.

What you'll need

Comfort with ambiguity. You do not follow playbooks. You form considered hypotheses through deep thinking and have the conviction to see them through.
Excellent design thinking. You know what a great product looks like and appreciate how nuance in an experience can determine success or failure.
Intellectual curiosity & an obsessive learner. You seek to understand why users behave the way they do and how products can influence behaviour.
A strong bias for action. You would rather ship something imperfect and learn than debate endlessly.
A founder mindset. You operate with high agency, think holistically about the business, and do not optimise for a single metric or persona in isolation.
Strong analytical skills with comfort using data, experimentation, and data informed decision making.
Clear written and verbal communication, with the ability to distil complex analysis into actionable insights.
Bonus experience in B2B SaaS, healthcare, or high growth startups.

How We Show Up

Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

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Responsibilities