Senior Product Manager at HM Group

Stockholm, Stockholm, Sweden -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Omni-channel Strategy, Customer Journey Mapping, Product Management, Stakeholder Management, Business Case Development, Commercial Acumen, Change Management, Data-Driven Decision Making, Workshop Facilitation, Retail Operations, Requirement Definition, Performance Metrics Analysis

Industry

Retail

Description

Company Description Job Description As Senior Product Manager for Store Experience, you are accountable for delivering seamless end‑to‑end omni customer journeys across physical stores and connected digital touchpoints. You bring deep omni expertise combined with strong commercial acumen, operational understanding, and solid technical insight. You will act as both Product manager and Business expert in this area. You act as a strategic bridge between brands, business, and technology, ensuring omni capabilities meet customer needs while delivering measurable business value. You proactively identify required process changes, lead strategic discussions, and take a change‑management role to support brands through adoption and successful implementation. This is a newly established role within the domain. You will be responsible for setting the direction, defining ways of working, and establishing clear ownership for the checkout product area, operating with a high degree of autonomy and accountability. Your Responsibilities: What you will do: Partner with portfolio brands to evolve the omni strategy and roadmap, ensuring alignment with brand objectives, operational needs, customer expectations, and cross‑domain dependencies. Be accountable for the omni strategy within the domain in close collaboration with cross‑functional stakeholders across brands, tech, and operations. Support brands in developing robust business cases for omni solutions and investments, ensuring clear value realization. Map, analyze, and continuously optimize end‑to‑end customer journeys, with a strong focus on in‑store and connected digital touchpoints. Identify dependencies, friction points, and opportunities, translating insights into prioritized business and technical requirements. Own and bring business expertise into assigned omni capabilities and products with clear roadmaps and interdependencies (e.g. Click & Collect, BOPIS, BOSS, ORIS). Monitor performance metrics, customer insights, and user feedback to assess impact and guide prioritization. Act as a key interface between brands and technology teams, capturing and defining requirements that enable effective delivery. Stay ahead of omni trends, competitor benchmarks, and emerging technologies, translating insights into innovation and long‑term value creation. Integrate and coordinate emerging technologies that enhance the customer experience and support long‑term business goals. WHO YOU’LL WORK WITH You will collaborate closely with portfolio brand teams, technology and product teams across the domain, as well as store operations and growth teams. The role involves close interaction with senior stakeholders and leadership across both brands and technology to drive alignment and impact. Qualifications We are looking for people with… 6+ years of experience in omni‑retail operations and end‑to‑end customer journey management. Strong commercial acumen with a track record of driving performance, business development, and customer‑centric outcomes through data‑driven decision‑making. Proven ability to translate customer and operational needs into clear, actionable requirements. Experience developing and tracking business cases aligned with strategic goals and measurable outcomes. Strong analytical and solution‑oriented mindset. Experience driving and delivering multiple initiatives simultaneously. Strong workshop facilitation and stakeholder management skills. Experience within or working closely with portfolio brands is a plus. And people who are… Customer centric and value driven. Proactive, innovative, and curious. Confident decision makers who can operate without full consensus, including in senior leadership contexts. Strong communicators who simplify complexity for senior stakeholders. Self‑directed leaders who take ownership and drive execution. Comfortable navigating ambiguity and change. Additional Information This is a full time permanent contract based at our Head Office in Stockholm Sweden If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than the 12/6 Due to data policies, we only accept applications through our career page. We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you’ll have the flexibility to work remotely. WHO WE ARE As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M Group is an exciting and dynamic place to pursue a career within the fashion industry. H&M Group comprises five Portfolio Brands and four independent brands. The Portfolio brands incorporate COS, Weekday, & Other Stories and Arket, all with high growth ambitions for the future. Portfolio Brands Domain aim is to deliver technological solutions for the entire value chain for all our portfolio brands. WHY YOU’LL LOVE WORKING HERE We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to this, Sweden-based colleagues also receive: 30 days holiday A collective agreement which includes pension and life insurance Wellness benefit 4000kr/year Benify Benefits Portal JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. We look forward to hearing from you

Responsibilities

Accountable for delivering seamless end-to-end omni customer journeys across physical stores and digital touchpoints. Acts as a strategic bridge between brands and technology to define roadmaps and optimize checkout product areas.