• Successfully manage an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Ensure that all AU & NZ existing and new products are fully compliant and that all relevant policies and procedures to manage risk and compliance in AU & NZ are always applied.
• Understanding performance of current products as well as market trends for the development of future products taking into account the competitive context, our strategic capabilities and the ability to execute strongly to drive long-term, sustainable revenue growth.
• Monitor market trends for the development of new products, features and benefits taking into account the competitive context, strategic capabilities, customer desirability and the ability to execute strongly to drive long-term, sustainable growth.
• Develop and execute on product strategy with consideration of new product development or the enhancement of existing products and services to meet the needs of defined target customer and market segments and manage the strategic initiatives pipeline.
• Design, manage and co-ordinate delivery of strategic product and experience roadmap to deliver best in class experience.
• Responsible for developing both short- and long-range product plans, value propositions including customer journeys, pricing models, contracts and product roadmaps,
• Identifies, evaluates and prioritizes business cases for new business and product opportunities, and builds business models to substantiate the opportunity and ‘size of the prize’.
• Delivering against financial results set in annual operating plans and objectives.
• Ensure continuous improvement across the product to drive operational efficiency by championing process improvement and productivity initiatives; systematically eliminate waste in processes and reduce costs where feasible.
• Manage and coordinate with all stakeholders in the development and timely delivery of agreed product and technology roadmaps.
• Provision of original thought to resolve issues and create new business opportunities.
• Work with external partners to drive innovation in product design and delivery to enhance and differentiate against the competition.
• • Build, lead, and coach a high performing team culture to deliver KPI’s and revenue targets.
• Provide leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Apply relevant CX/UX principles to manage and continuously improve the end-to-end customer experience from onboarding, engagement, servicing and understand of downstream risk actions across these portfolios
• Actively monitor customer feedback, product satisfaction and advocacy to recommend and deliver product and experience changes.

Experience:

• 5 + years in a product & portfolio management role, preferably with a strong focus on credit card products and/or experience in New Zealand consumer finance market
• Successfully managed an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Product Leadership: Strong leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Problem solving: Identifies challenges and roadblocks, developing creative solutions to mitigate risks to keep product development on track.
• Strong business acumen, critical thinking and thought leadership that delivers solution- oriented results to consumers
• Analytical Skills: Strong analytical and data-driven decision-making skills, capable of using market research and customer insights to drive product enhancements.
• Demonstrated track record of innovation and bringing new products to market
• Excellent communication and interpersonal skills, with the ability to get others to buy in to the vision and work to achieve the desired outcomes with the right priority and focus collaborate effectively with stakeholders at all levels
• A proactive and results-driven approach to achieve product targets and KPIs.
• Ability to thrive in a fast-paced and ever-changing industry, embracing new challenges with a positive attitude
• You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.
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