Key Responsibilities

• Own the product strategy, roadmap and lifecycle for our merchant acquiring and payment acceptance products.
• Identify new product opportunities by understanding merchants, markets, competitors and evolving payment trends.
• Design and launch innovative solutions across POS, SoftPOS, e-commerce, payment gateways, payment links and other acceptance channels.
• Translate business requirements and customer needs into clear PRDs, user stories, functional requirements and acceptance criteria.
• Work closely with Engineering, Architecture, UX/UI, Data, Operations, Risk, Compliance, Finance and Sales teams to deliver products end-to-end.
• Be able to understand and challenge technical solutions, APIs, integrations and payment flows without losing sight of the commercial objective.
• Own and continuously optimize key payment journeys including merchant onboarding, authorization, capture, routing, settlement, reconciliation, refunds, chargebacks and reporting.
• Work with acquiring banks, PSPs, payment processors, gateways, card schemes and technology partners on integrations and product development.
• Monitor product performance and commercial KPIs, including transaction volume, approval rates, conversion, revenue, merchant activation and retention.
• Identify opportunities to improve payment performance, reduce friction and increase merchant adoption and profitability.
• Work closely with Sales and key merchants to understand real-world requirements and translate them into scalable product solutions.
• Lead product discovery, testing, pilots and launches, ensuring products are commercially and operationally ready.
• Stay ahead of Visa, Mastercard and relevant regulatory / scheme developments and translate changes into product opportunities or requirements.
• Continuously challenge existing processes and products and bring new ideas to the business.

What We’re Looking For

• 8+ years of Product Management experience, with significant hands-on experience in payments / merchant acquiring / FinTech.
• Deep understanding of the merchant acquiring ecosystem and payment lifecycle.
• Strong knowledge of POS, SoftPOS and e-commerce acquiring, payment gateways and payment processing.
• Experience working with acquirers, PSPs, processors, payment gateways and/or card schemes.
• Strong understanding of payment flows including authorization, capture, routing, settlement, reconciliation, refunds, disputes and chargebacks.
• Strong technical understanding of APIs, integrations, payment architecture and technical product requirements.
• Proven ability to translate complex business needs into clear technical requirements and work effectively with Engineering teams.
• Experience taking products from 0 → 1 as well as scaling and improving existing products.
• Strong commercial understanding — able to evaluate products not only from a technology perspective but also in terms of revenue, profitability, merchant value and market potential.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills.