Senior Product Manager at Microsoft

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cross-Group Skills, Interpersonal Skills, Cloud Platforms, Productivity Platforms, Identity Systems, Customer Communication, Microsoft Security Products, Competing Security Products, Reporting Skills, Analytical Skills, Dashboarding Skills, Data Driven Mindset, SOC Functions, Incident Triage, Investigation, Customer Experience

Industry

Software Development

Description

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Are you looking for a product management role where you will collaborate with our sellers, feature PMs, the product vertical and horizontal teams within our Security Engineering Customer Experience organization (CxE), as well as multiple Marketing teams? The focus of the Targeted Customer Product Manager role within the Customer, Communities and Partner (CCP) team is to support worldwide SME&C and Majors Growth accounts reactively as requested by our field teams or proactively based on targeted campaigns to gather product feedback. You will deliver L200+ readiness across the full security portfolio to secure sales, deployment, and retention. You will have strong field relationships to offer pre- and post-sales support to ensure that our security stack is a good fit for the ~30k managed accounts through digital sales. We're on the lookout for someone who is energized by direct customer interactions, delivering technical content, and driving product success. If you are ready to take on this challenge and make a significant impact, we'd love to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As a Senior Product Manager on the Microsoft Security Customer Experience Engineering (CXE) team, you will be responsible for the following: • Act as the advocate and interface between customers, partners, and the Microsoft Security product and engineering teams for Microsoft’s Security AI product and the Microsoft 365 Defender product suite, Sentinel and Purview to ensure customer and partner issues are properly addressed, drive critical feedback and insights, and gather customer requirements to improve the product, value to customers, and product adoption. • Support customers, partners, and engagement teams as the Security AI product evolves. • Serve as a point of contact in Microsoft Security Engineering for assigned customers and partners. • Work towards becoming a subject matter expert on the Microsoft Security AI strategy and supporting product technologies (Microsoft 365 Defender, Sentinel, and Purview) to effectively guide customers and partners. • Work directly with customers at all levels of their security organization from analyst to CISO to support investigation and response. • Deliver partner and customer readiness sessions online and/or in person. • Embody Microsoft’s culture and values. Qualifications • Excellent cross-group and interpersonal skills, with the ability to articulate business needs for detection improvements. • Knowledge of major cloud and productivity platforms as well as identity systems and related security concerns. • Experience with direct customer and partner communication • Practical experience with Microsoft Security products, such as Entra, Intune, Purview, Sentinel, Defender family, and the evolving Copilot for Security. • Familiarity with competing security products • Experience with reporting, analytical, and dashboarding capabilities including Microsoft Dynamics 365, Power BI, and Excel, with a strong data driven mindset. • Understand SOC functions and workflows, such as incident triage and investigation, and translate those insights into successful customer experiences with Microsoft’s Security AI product. Optional language skills: German or French and experience with developing agents. Experience pitching E5 security and renewals. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

As a Senior Product Manager, you will advocate for customers and partners, ensuring their issues are addressed and gathering feedback to improve Microsoft Security products. You will also support customers at all levels of their security organization and deliver readiness sessions.