Senior Product Manager, MyHealthTeam at Swoop Airlines and Aviation

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, User Experience, Data Analysis, Personalization, Collaboration, User Research, Agile Methodologies, GenAI, Experimentation, Communication, Mentoring, Strategic Planning, Growth Mindset, Healthcare Knowledge, Digital Consumer Products, Project Management, Usability

Industry

Airlines and Aviation

Description

What you'll do Own the core user journey — Lead the experience from the “habit moment” through to power-user status by designing, building, and iterating features that drive deeper engagement, retention, and community. Drive personalization at scale — Be the architect behind our next-generation, personalized user experiences, leveraging data, insights, and GenAI-powered features (with full support from dedicated Capability PMs). Excel across the product development lifecycle Set the road map, deliver results — Define and execute a bold product strategy to boost MAU, drive user-generated content, and fuel our next phase of explosive growth. Measure, learn, iterate — Set clear success metrics, monitor impact, and obsess over continuous improvement. Collaborate to win — Work side-by-side with our small, high-impact builder team. Communicate and influence the broader organization, including content development and sales, to create excitement and understanding of your road map. Champion user insights — Relentlessly pursue a deep understanding of user needs and champion the user experience. Self-serve and experiment — You should be willing to handle your own analytics insights in Databricks, VWO experiments, or UX interviews as needed. We are a small team and that means we often flex into other skill sets. Mentor and energize — As the fourth member of a tight-knit Product Team, you report directly into product leadership with two peer teammates. We want you to add new skills and perspectives. Share best practices, coach teammates, and help shape a high-performance, collaborative, and fun culture. What Success Looks Like (First 90 Days) 30 Days Master our user journey, core metrics, and growth levers. Spend time digging into user needs and dogfooding the existing experience to develop a perspective of what is excellent, good, and unacceptable. 60 Days Build strong relationships across the Product, Engineering, Design, Data, and Marketing teams. Launch five impactful experiments or enhancements, with clear provable or disprovable success on engagement or MAU. Add to team culture — Run question-of-the-day in standup or lead a craft-of-Product brown bag. 90 Days Meaningfully shape the following 2Q road map with project proposals to advance MAU and user-generated content, while improving member outcomes. Lead a demo of a feature at MyHealthTeam’s Coffee Talk and lead your first Product Review and shared insight at a Friday Learnings meeting. What We’re Looking For Mission alignment — You’re aligned to the mission of creating communities that connect members to the people, support, and medically approved information they need to improve their patient journey and health outcomes. Proven impact — You have at least four years as a Product Manager (10+ welcome) shipping high-impact, digital consumer features at scale. Strategic hustle — You see the big picture, set bold goals, and prioritize ruthlessly for maximum impact. A PM from ticket to road map — You have vision and influence the road map, and you write well-specified tickets and acceptance criteria. Data-driven mindset — You’re comfortable with analytics, experimentation, and making decisions fast. You can partner and push the analytic mindset forward. Personalization experience — You’ve shipped personalized features before, or you’re obsessed with learning how. GenAI curiosity — Experience with GenAI is a plus — interest and willingness to innovate is a must. We’ve shipped more than five user-facing features powered by GenAI and have a robust internal tool kit for enhancing our own efficiency. Experimentation fluency — Familiarity with VWO or similar A/B testing is a plus. Collaboration and influence — You build consensus, communicate crisply, and inspire cross-functional teams. User empathy — You live and breathe user-centric design and research. Industry savvy — You have a background in consumer digital products. Healthcare or community platform experience is a plus. Growth mindset with zero ego — We rise and fall as a team. You rise here by lifting others. Product taste and usability — You are ready to bring a perspective on beauty, ease, and delight and champion those elements of the experience to level it up for our users. The Tools We Use Jira for ticketing and project management Jira Product Discovery for ideas, insights, and road map management Figma for design Databricks, Google Analytics/Looker, and Tableau for data exploration and dashboards VWO and internal tools for UX/UI experimentation and A/B testing Workspace, a proprietary tool kit that provides access to best-in-class LLM models with extensible tools into our proprietary data, third-party resources, and additional tools for data analysis “Vibe coding” tool experimentation Why MyHealthTeam @ Swoop? Mission with massive reach — Help millions (and soon, millions more) find support, connection, and better health. Sky’s the limit — We’ve got big goals. Culture of ownership — High-performance, high-fun, and zero bureaucracy. Your ideas matter. Speed to market — We ship every week. Get ready to see your ideas in production quickly. True impact — See your work directly improve lives, every single day. The Company Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers, and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data, first- and zero-party data, and engagement data to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes. At Swoop, our mission is to create a future where technology seamlessly connects patients and healthcare providers in a privacy-safe way, improving the patient journey and driving better health outcomes. Since achieving independence in 2024, Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Swoop’s acquisition of MyHealthTeam in January 2025 brought vibrant social communities into its omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the “Best Places to Work” recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. Diverse backgrounds and nontraditional paths are celebrated here. If you’re passionate and ready to drive impact, we want to hear from you — whether or not you check every box of this job description. The Product Team at MyHealthTeam is hybrid. This role requires in-person time at our office at One Post Plaza in San Francisco, typically two days per week. A cover letter is required. The cover letter should appear as the first page, followed by your resume. The one-page cover letter should address: Why you’re interested in working to advance the mission of MyHealthTeam Your first impression from visiting one of our 60+ patient communities, accessible through our corporate site That you understand the in-person, hybrid work requirement Ready to help us change the face of healthcare? Apply now and build what matters.

Responsibilities

Lead the user journey and drive personalization at scale by designing and iterating features that enhance user engagement and retention. Collaborate with cross-functional teams to define and execute a product strategy that boosts monthly active users and user-generated content.