WE ARE LOOKING FOR A SENIOR PRODUCT MANAGER FOR OUR OEM PARTNERSHIPS IN MOBILITY TO HELP WITH THE END TO END OEM PARTNERSHIPS ASSESSMENT & MANAGEMENT AS WE STEER THE TRANSITION TO EV TRANSPORTATION IN KENYA AND BEYOND.

You will be leading a team and work directly with our current and prospective OEM partners to lead the testing of new EV models and versions they are thinking of bringing to market, and provide testing feedback as well as aggregated customer feedback to each OEM partner to help them improve quality, reliability, and to iterate on design of future versions of their EVs.

ABOUT US

We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You’ll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.
The Mobility business is an innovation arm within M-KOPA. We move quickly to meet the dynamic Kenyan electric vehicle EV market’s needs, as the market rapidly evolves. We work with a wide range of original equipment manufacturer (OEM) partners who import, manufacture, or assemble EVs in Kenya.

• OEM Partnership Assessment & Management - Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Quality Control & Continuous Improvement - Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Refurbished Asset Management - Oversee the valuation, refurbishment, and market preparation of second life assets
• Technical Audit & Compliance Management - Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Cross-Functional Stakeholder Coordination - Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Infrastructure Density & Expansion Planning - Manage swapping station density requirements analysis and technical expansion readiness
• After-Sales Service Excellence - Oversee comprehensive after-sales maintenance requirements management for our customers
• Performance Analytics & Reporting - Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Technical Issue Resolution - Systematically identify, document, and report software issues and product defects to relevant points of contact
• Training & Knowledge Management - Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Procurement & Vendor Relations - Coordinate procurement activities for parts, safety equipment, and testing resources
  This is a hybrid role, therefore an ideal candidate should either be based in Kenya or be willing to relocate if/once successful (we provide a relocation assistance package). This will allow you to be at the heart of Africa’s most dynamic tech hub with direct access to our core e-mobility market.