Senior Product Manager, Patient Experience - Hybrid/Bellevue, WA at Brook Inc

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Patient Experience, Data Analysis, AI Integration, Behavioral Design, Cross-Functional Collaboration, Healthcare, Digital Experience, Retention Strategy, User-Centric Design, Communication, Problem Solving, Agile Methodologies, Health Outcomes, Experimentation, Stakeholder Management

Industry

Wellness and Fitness Services

Description

Description About Brook Inc Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Job Overview The Senior Product Manager, Patient Experience is a key leader within Brook Health’s Product Management team, responsible for shaping how patients experience Brook’s products and services across mobile, web, and engagement channels. This role owns the end-to-end patient journey—from onboarding through long-term engagement and measurable health improvement—ensuring that every interaction builds trust, confidence, and outcomes that matter. The Senior Product Manager partners closely with Design, Engineering, Clinical, Data, Marketing, and Sales teams to deliver consumer-grade, behaviorally informed, and AI-enabled experiences that drive patient activation, adherence, and retention. This is a highly visible, outcome-driven role operating at the intersection of healthcare delivery, digital experience, and behavior change. Periodic travel may be required. Requirements Key Responsibilities Patient Experience & Retention Strategy Define and execute the north-star experience for patients—from first touch through ongoing engagement and retention. Build and maintain the activation ? engagement ? retention loop, ensuring seamless transitions across onboarding, care engagement, and follow-up. Develop and own key success metrics (activation, 30/90-day retention, engagement frequency, net promoter, health goal attainment). Partner with Clinical, Marketing, Sales, Engineering, and Operations to align experience, growth, and clinical outcomes. Product Leadership Serve as the Product Owner for Brook’s patient-facing applications and engagement channels. Drive continuous discovery to uncover patient needs and validate solutions through experimentation. Translate insights into simple, high-impact solutions that meet patient, clinical, and business goals. Facilitate cross-functional decision-making that balances value, usability, and feasibility. Data-Driven Growth & Retention Leverage data, segmentation, and AI-powered personalization to tailor patient journeys and improve engagement. Design and analyze A/B tests, behavioral cohorts, and journey metrics to identify friction points and optimize outcomes. Partner with analytics to connect engagement data to measurable health and business results. AI & Behavioral Design Integration Introduce and scale AI-driven features—proactive outreach, intelligent reminders, adaptive content—to support continuous engagement. Incorporate behavioral science principles to strengthen adherence and habit formation. Collaboration & Influence Build strong partnerships across Clinical, Operations, Marketing, Sales, and Engineering to deliver a consistent, trusted experience across all patient touchpoints. Present strategy, insights, and outcomes to executives; advocate for investments that drive loyalty and long-term results. Foster a culture of learning, experimentation, and transparency within the product organization. Qualifications Minimum 7 years of product management experience focused on consumer-grade mobile or digital experiences that drive activation, retention, or behavior change. Bachelor’s degree required; advanced degree or relevant healthcare experience preferred. Proven success building and scaling patient, member, or consumer-facing products in healthcare, wellness, or other behaviorally driven industries. Experience leading cross-functional teams through discovery, delivery, and iteration. Familiarity with AI-driven personalization, conversational UX, or predictive engagement models preferred. Knowledge, Skills & Abilities Deep understanding of data-driven product development, including A/B testing, hypothesis validation, and cohort analysis. Strong analytical skills with fluency in interpreting behavioral data, research insights, and health outcomes. Demonstrated ability to translate complex user needs into intuitive, scalable solutions. Excellent communication and presentation skills with the ability to align diverse stakeholders and clearly articulate trade-offs and rationale. Ability to balance short-term delivery needs with long-term strategic product vision. High comfort with ambiguity, rapid iteration, and scaling systems in a high-growth environment. Strong collaboration skills and the ability to influence without authority across teams including Design, Engineering, Clinical, Sales, and Operations. Passion for improving healthcare outcomes and designing patient-first experiences that drive measurable impact. Working at Brook Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team. Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them. This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Benefits at Brook Health In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families. Healthcare Coverage Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren). Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner. HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits. Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination. Mental Health & Wellbeing Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most. Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends. Financial Wellness & Security Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work. Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum. 401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings. Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds. Recognition & Community Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

The Senior Product Manager, Patient Experience is responsible for shaping the patient experience across Brook's products and services. This role involves defining the patient journey, driving engagement, and ensuring positive health outcomes through collaboration with various teams.