ABOUT THE JOB

At Hopper, we’re on a mission to build the most customer-centric travel company on earth—and evolving into Hopper Technology Solutions (HTS), a B2B powerhouse that powers travel for some of the world’s largest platforms. Our marketplace and white-label solutions are redefining how travel is booked and paid for across Flights, Hotels, Homes, Rental Cars, Attractions, and more.

The Payments team plays a critical role in this transformation. Our vision is to deliver a magical, frictionless, and financially inclusive payment experience—both in our consumer app and across our Hopper Cloud partner integrations. We aim to:

• Unlock payment choice by supporting a wide range of global and local payment methods
• Eliminate friction through payment stack optimization, intelligent routing, and smart retries
• Unify payments across all verticals and lines of business within Hopper and HTS
• Remove financial barriers to travel, enabling more people to explore the world affordably

As a Senior Product Manager, Payments, you’ll sit at the intersection of engineering, data, design, and finance. You’ll own high-impact initiatives across core payments infrastructure, checkout optimization, payment method expansion, and authorization rate improvements. You’ll need to be highly analytical, execution-oriented, and motivated by solving complex problems at scale.
This is a high-visibility role where you’ll shape the future of how payments work across Hopper’s global platform—and play a key part in unlocking our next stage of growth.

The Payments team plays a critical role in this transformation. Our vision is to deliver a magical, frictionless, and financially inclusive payment experience—both in our consumer app and across our Hopper Cloud partner integrations. We aim to:

• Unlock payment choice by supporting a wide range of global and local payment methods
• Eliminate friction through payment stack optimization, intelligent routing, and smart retries
• Unify payments across all verticals and lines of business within Hopper and HTS
• Remove financial barriers to travel, enabling more people to explore the world affordabl

You’ll be responsible for both the vision and the execution. A typical day may include:

• Managing a product roadmap from idea to launch, owning prioritization, scoping, and delivery of high-impact features.
• Partnering with engineering to break down complex technical problems and ensure clarity across teams.
• Collaborating with data scientists to deeply analyze customer behavior, payment performance, and opportunities for optimization.
• Working cross-functionally with business stakeholders (Finance, Operations, Legal, BD) to align on goals and develop scalable, commercially viable solutions.
• Defining and tracking KPIs that measure success across payment conversion, authorization rates, fraud, cost efficiency, and customer satisfaction.
• Brainstorming and wireframing new payment flows and features that reach millions of users across Hopper and our Cloud partners.
• Making thoughtful trade-offs between scope, speed, and value to ensure we’re building solutions that deliver measurable impact while managing risk.
• Staying ahead of the curve on emerging trends in global payments, APMs, real-time payouts, and regulatory changes that may impact our roadmap