SKILLS & EXPERIENCE

• A strong customer focus and a passion for creating user-centric and value-driven products and services.
• Strong domain knowledge in the payroll & HR industry, with working knowledge of pay, absence & HR management systems.
• An aptitude for commercial awareness.
• A proven track record of delivering successful initiatives, from ideation to launch and beyond, using agile methodologies and best practices.
• Good communication and collaboration skills, with the ability to influence and align stakeholders across different levels and functions. Structured thinking to deliver against a defined product strategy to time and budget.
• A creative force yourself, but equally, the ability to facilitate creative dialogs and stimulate others to be creative.
• Smart and restlessly curious to learn new products, technology and business processes.
• Proven ability to drive multi disciplined development teams in a remote, global environment

ABOUT THE ROLE

We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our core pay & HR products, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you will support product leaders and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans of this product area, enjoying market competitiveness, delighting customers and business success. This role sits within a larger product team, as such delivery projects are dictated by legislation and strategic drivers.

IN THIS ROLE YOUR KEY RESPONSIBILITIES WILL BE:

• Product strategy: Contribute to and execute a data driven product strategy and roadmap using defined prioritisation methods backed up by quantitative data, customer and market insight and trends.
• Communication: Be the voice of the customer and your product set to communicate a clear product vision internally and externally to stakeholders of all levels. Key stakeholders would be within Zellis group and customer/prospect stakeholders to support commercial teams in driving usage and new business logos.
• Market & competitor research: Continually research and hone feedback from customers, industry peers and analysts to deliver opportunities and solve customer problems.
• Product development: Collaborate and act as scrum master with products and technology delivery teams, including design, engineering, testing to define and deliver agreed roadmap items using agile methodologies.
• Product launch and consumption: Work with product marketing and communication teams to execute go to market activities to drive adoption, sales and growth.
• Delivery support: Own the repeatable model process to ensure cross-functional Zellis teams are prepared for new features and products to facilitate seamless launch and support activities.
• Customer Success: Be an integral part of our customer success team to elicit customer feedback and insight and drive high levels on NPS for your product area
• Product Monitoring: Monitor success, usage and product performance using insight tools, reviewing customer support tickets and enhancement requests.
• In-life support: Be the go-to subject matter expert on your product set to support other business functions