Senior Product Manager, Personalise and Controls, Digital Experiences at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Development, Personalisation Systems, Data Flows, Experience Orchestration, Context Management, Agile Delivery, Prioritisation, Roadmap Management, Customer Discovery, Ideation, Launch Analysis, Communication Skills, Presentation Skills, Influencing Skills, Collaboration Skills

Industry

Financial Services

Description

Senior Product Manager, Personalise and Controls, Digital Experiences You are passionate about creating seamless, personalised digital experiences that customers love — giving them confidence, choice, control. You are curious and bring strong analytical and problem-solving skills, helping your squad successfully deliver new and innovative propositions to market using the latest technology. Join us as we build the next evolution of our exciting and market-leading digital channels, all delivered seamlessly through brilliant digital customer experiences. Your Team Within Retail Banking Services (RBS) the Digital Crew drives the strategy and delivery behind CBA’s market leading CommBank app, and its desktop asset NetBank, delivering an integral service and brilliant experiences to over nine million digitally active customers. Your impact and contribution As the Senior Product Manager, Personalise & Controls, you’ll be responsible for the personalisation and customisation spine of the CommBank app and NetBank — the systems, frameworks, controls and digital locations that power personalised content and ultimately deliver relevant, delighting and uniquely CommBank experiences for our customers. You’ll turn strategy into execution — helping to lead a cross-functional team to deliver high-quality, scalable capabilities that enable personalisation across our digital ecosystem. As a Senior Product Manager, you will be an experienced professional driven by a customer-obsession to deliver exceptional customer experiences. Drawing from your experience in continual product discovery and delivery, you’re constantly pushing the boundaries to help deliver outcomes that move the dial and unlock maximum value. Your passion for and ability to solve complex problems is key to delivering these high-quality solutions to market. You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing. See yourself in our team We are here to build world-class digital experiences for our customers. Working as part of a squad, alongside engineers and designers, you will bring a proactive approach, deep understanding of the customer, data-driven insights and problem-solving skills to the table. As a team we’re constantly striving to be the best in digital banking, pushing the boundaries to provide an unrivalled, personalised user experience across every product. Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture. We’re interested in hearing from a digital product professional with relevant skills and experience, including: Proven experience leading digital product development from strategy through to delivery, ideally within a complex, multi-squad ecosystem. Deep understanding of personalisation systems and the data flows that connect customer context to experience delivery. Strong understanding of experience orchestration and context management — connecting back-end intelligence with front-end experience. Skilled in agile delivery, prioritisation, and roadmap management — ensuring clarity, alignment, and velocity across cross-functional teams. Supporting the product lifecycle from customer discovery, ideation to launch and post-launch analysis Strong communication, presentation, influencing and collaboration skills If this sounds like you, apply today! We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 20/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As the Senior Product Manager, you will be responsible for the personalisation and customisation spine of the CommBank app and NetBank. You will lead a cross-functional team to deliver high-quality, scalable capabilities that enable personalisation across the digital ecosystem.