Senior Product Manager - Platform at WorkSpan

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B SaaS, Product Management, APIs, Integrations, CRM Systems, iPaaS, AI, Data Modeling, Communication, Product Discovery, Stakeholder Management, Collaboration, Problem Solving, User Research, Technical Specifications, Mentoring

Industry

Software Development

Description

Role Overview We are looking for a Senior / Lead Product Manager for Enterprise Platform & Integrations to own the product strategy, roadmap, and execution for our core platform capabilities, CRM integrations, and third‑party integration ecosystem (e.g., Workato, Nylas, and other iPaaS / API partners). This is a high-impact role that sits at the intersection of: Enterprise: security, scalability, governance, data model, and cross-tenant capabilities. Platform: APIs, events, extensibility, and a great developer / admin experience. Integrations & CRMs: native and iPaaS-based integrations with systems like Salesforce, Microsoft Dynamics, HubSpot, and ecosystem tools. You will work closely with customer-facing teams, your peer PMs, engineering/architecture, and technology partners to ensure WorkSpan is the best platform to connect, orchestrate, and operationalize joint B2B motions across systems. What You’ll Do Own the enterprise platform & integrations strategy Define and drive the product vision and roadmap for enterprise platform capabilities, CRM integrations, and our broader integration ecosystem. Translate customer, partner, and internal stakeholder needs into a coherent platform and integration strategy that supports both current products and future innovation. Define success metrics for platform and integrations (e.g., adoption, time-to-integrate, reliability, performance, partner attach, ARR impact). Build world-class CRM and ecosystem integrations Own the end-to-end lifecycle of CRM integrations (e.g., Salesforce, Microsoft Dynamics, HubSpot, Service Now) from discovery and design through GTM and ongoing iteration. Decide integration strategy embed/extend. Define data models, sync behaviors, and mapping strategies to ensure robust, bi-directional data flows between WorkSpan and core CRM systems. Partner with customers, SI partners, and internal teams to design standard integration patterns and templates for common joint-selling and co-marketing workflows. Drive the integration platform and iPaaS strategy Own the product strategy for integration frameworks and connectors using platforms such as Workato, Nylas, and other integration partners. Define and prioritize connector roadmaps, reference recipes, and packaged solutions that reduce implementation time and unlock repeatable use cases. Lead core platform capabilities Partner with engineering and architecture to evolve our platform primitives: APIs, events, webhooks, authentication/authorization (OAuth, SSO), rate limiting, observability, and extensibility. Ensure the platform meets enterprise-grade requirements across scalability, reliability, security, compliance, and data governance. Champion a great developer and admin experience, including documentation, configuration flows, monitoring, and troubleshooting tools for integrations. Engage deeply with customers and internal teams Be the voice of the customer for enterprise platform and integrations, building deep empathy through regular customer conversations, design sessions, and user research. Work closely with Sales, Solution Engineering, Professional Services, Customer Success, Support, and Peer PMs to understand integration use cases, friction points, and adoption patterns. Enable customer-facing teams with positioning, demos, solution blueprints, and collateral for platform and integrations. Lead execution and cross-functional alignment Own prioritization and roadmap for your areas using a data-driven and outcome-based approach. Collaborate with UX and Engineering to ship high-quality, lovable products on time, iterating quickly based on feedback. Provide clear product requirements, specs, and acceptance criteria for complex, technical integration and platform features. As a Lead, you will also mentor and lead other Product Managers, raising the bar on product thinking, execution rigor, and stakeholder management. What We’re Looking For Experience 10+ years of experience in B2B SaaS Platforms and Integrations, with significant exposure to enterprise customers and complex solution landscapes. 5+ years as a Product Manager (Senior or Lead), with a track record of owning strategic product areas end-to-end. Deep experience building platform and integration products, including APIs, webhooks, event-driven architectures, and extensibility for partners and customers. Hands-on experience with CRM ecosystems (Salesforce, Microsoft Dynamics, HubSpot, Service Now etc.), including integration patterns. Strong familiarity with iPaaS / integration platforms (e.g., Workato, Nylas) and how to leverage them to scale repeatable integrations. Experience building or managing AI-powered products or workflows—for example, LLM-based assistants, recommendations, intelligent routing, or workflow automation—or strong exposure to shipping features that leverage modern AI/ML technologies. Demonstrated success operating in a high-growth, entrepreneurial environment, scaling new or 0→1 products and/or platforms. Skills Comfortable collaborating with architects, engineers, ML, and AI product teams on topics like data modeling, evaluation, performance, reliability, and responsible use of AI. Ability to translate business and user problems into AI-enabled use cases, including designing user journeys around AI assistants, copilots, and automation. Excellent communication and storytelling skills—able to simplify complex technical concepts for executives, customers, and non-technical stakeholders. Strong product discovery skills: customer interviews, problem framing, hypothesis-driven experiments, and data-informed decision making. Proven ability to lead through influence, align multiple stakeholders, and drive outcomes across geographically distributed teams. Bias for action and ownership, with a willingness to roll up your sleeves and do what it takes to ship and learn fast in a startup environment. Nice to Have Experience with partner ecosystem / co-sell products or workflows. Background in enterprise CRM or ERP products and related partner solutions. Prior experience at a company focused on B2B partnerships, ecosystems, or revenue operations. Exposure to AI platform tooling (e.g., prompt management, evaluation frameworks, observability) and thinking about how to productize these capabilities for customers. Location Location: Bangalore, collaborating closely with global teams across Product, Engineering, and GTM. Company Perks & Benefits We offer a compelling compensation and benefits package, including: Competitive salary, equity, and performance bonus Unlimited vacation and paid sick leave Latest MacBook and a monthly wellness stipend Medical insurance Paid maternity and paternity leave Work from office policy and a supportive, people-first culture Why Join Us? Help define and scale the Ecosystem Business Management category at a company that created it. Be part of a fast-growing startup with a strong GTM engine and significant market momentum. Work with smart, passionate teammates you’ll learn a lot from, in a culture that values openness, flexibility, and continuous innovation. Join a diverse, global team that celebrates different backgrounds, perspectives, and experiences. We are an equal opportunity employer and are committed to building an inclusive environment for all employees.

Responsibilities

Own the product strategy and roadmap for enterprise platform capabilities and integrations. Collaborate with various teams to ensure the platform meets enterprise-grade requirements and delivers a great user experience.