Senior Product Manager, Shopper Engagement at NewStore

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Clienteling, Mobile Products, Data Fluency, User Experience, Commercial Outcomes, CRM, E-commerce, Retail Products, Stakeholder Influence, Growth Opportunities, Product Strategy, Fast Learning Cycles, Investment Cases, GTM, Platform Mindset

Industry

Software Development

Description

🧑‍💻 The Role NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth. We’re looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android). You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch—working closely with Engineering, Design, GTM, Customer Success, and senior leadership. This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation. 🚀 What You'll Do Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App Partner closely with retailers to understand how associates sell effectively in fast-paced store environments Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows Design high-quality native mobile experiences for both associates and shoppers Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase) Use data, experimentation, and fast feedback loops to continuously optimise outcomes Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact Ensure solutions scale globally, supporting localisation, reliability, and performance across markets 📚 Your Story You’re a senior product leader who thrives in ambiguity, balances strategy with execution, and has a strong track record of delivering commercial impact. We’re looking for someone with: 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products Proven ownership of commercial outcomes, not just feature delivery Strong data fluency and experience using insights to guide discovery and decision-making Experience operating in fast learning cycles—shipping, learning, and iterating based on evidence A strong product design sensibility and commitment to exceptional user experience Experience building investment cases and partnering with Sales on GTM and commercial viability A platform or ecosystem mindset with experience defining multi-year strategies Excellent senior-level communication and stakeholder influence Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products 📕 Our Story At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future. 🔥 Perks and Benefits Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax. Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge. Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity. Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life. Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance. If you're ready to join a team where you can bring your A-game, let's talk!

Responsibilities

Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App. Lead customer discovery and design high-quality mobile experiences for both associates and shoppers.