Senior Product Manager, Survey Design at Culture Amp

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, B2B SaaS, AI, Machine Learning, User Experience, Data-Driven Platforms, Technical Intuition, Strategic Clarity, Survey Design, Conversational AI, Feedback Mechanisms, Collaboration, Psychology, Innovation, Problem Solving, Communication

Industry

Software Development

Description

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work As a Senior Product Manager for Survey Design, you will be the architect of the most critical touchpoint between a company and its people: the survey. You will lead the evolution of our core engine-moving from static, one-way forms to dynamic, AI-powered conversations that uncover the "why" behind every data point. By reimagining how feedback is captured, you enable leaders to act on deeper truths, ensuring millions of employees feel heard, understood, and valued. As part of this team of amazing humans, You’ll join the Insights Camp, specifically leading the Survey Design team. You will partner with a high-performing "trio" including an Engineering Lead and Product Designer, while collaborating closely with our People Scientists to ensure our features (like AI Follow-Ups) are grounded in valid research. You’ll be the bridge between our legacy foundations and our future, working with cross-functional partners in Product Marketing and Support to bring world-class listening tools to global brands. You will Lead the AI Revolution in Feedback: Own the strategy and execution of AI Follow-Ups and Conversational AI, turning traditional surveys into semi-structured, agentic interviews that capture high-quality qualitative data. Modernize the Core: Drive the successful GA launch of our new Survey Designer, migrating from legacy systems to a flexible, scalable architecture that supports matrix questions, branching, and custom scales. Build the "Source of Truth": Lead the Question Library initiative, create a unified database that understands the meaning and relationships between questions across our entire platform. Innovate across the Lifecycle: Reimagine Onboarding and Exit surveys by implementing automated, milestone-based triggers and AI-led interview components. Define the Roadmap: Balance "playing catch-up" on competitive features with "leap-frogging" the market through the EX Listening discovery program. You have Senior-level Product Mastery: Proven experience managing complex B2B SaaS products, ideally with a focus on configuration, logic-heavy workflows, or data-driven platforms. AI/ML Fluency: A deep interest in (or experience with) LLMs and Prompt Engineering. You understand how to use AI to solve human problems, like automated translations or dynamic probing. Strategic Clarity: The ability to take a "mixed bag" of experiment results and pivot toward high-value use cases (e.g., applying Conversational AI to Lifecycle surveys). Technical Intuition: Comfort working with engineers on technical debt, stack migrations (Elm to modern frameworks), and complex data backfilling projects. User-Centric Mindset: A passion for UX-you care just as much about the "Admin experience" of setting up a survey as you do about the "Employee experience" of completing one. You are A "People Scientist" at Heart: You don't just care about the code; you care about the psychology of how people respond to questions. An Influential Early Collaborator: You know how to work with Product Marketing to turn a technical feature like "11-point eNPS" into a compelling market narrative. Comfortable with Ambiguity: You thrive in "EX Listening" discovery, where the path isn't always clear but the potential for impact is massive. We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Responsibilities

Lead the evolution of survey design by implementing AI-powered feedback mechanisms and modernizing the core survey architecture. Collaborate with cross-functional teams to ensure the delivery of innovative listening tools for global brands.