Senior Product Manager - XPression Technical (Job Req #2025-371) at Ross Video

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Broadcast Graphics Systems, Video Production, Technical Marketing, Sales Enablement, Customer Engagement, Product Development, Technical Support, Programming, Scripting, Cloud-Based Workflows, Graphics Production Workflows, Communication Skills, Teaching Skills, Problem Solving, Team-Oriented, Detail Oriented

Industry

Broadcast Media Production and Distribution

Description

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. Job overview: Ross Video has an amazing opportunity on the XPression Product Team for the right individual. We are looking for a marketing centric technology leader who has experience managing graphics products in the video production market. This is not a growth space for a talented operator, but a chance for a product manager in the video production graphics space with the right qualifications to join the team with the fastest growing real-time motion graphics renderer in the industry. The XPression Product Manager – Technical will handle OEM vendors, industry partners, standards adoption such as HDR/WCG, SMPTE ST 2110 and NMOS protocols, and our sports, MOS, House of Worship, and Corporate vertical integration. Inside of Ross Video there are many product teams which XPression shares the integration space, and this individual will work cross-discipline with all those teams to provide our customers with an outstanding experience in video production technology. Your work with the XPression team will help influence potential customers, engage existing customers, assist systems integrators, and business partners around the world. If you are the right candidate who can help improve the technical side of our product line using their feedback and requirements. The ability to create engaging sales enablement tools while guiding the team to the next features and hardware will make this a rewarding position for the right candidate. Who you report to: Director, Product Management – Graphics What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: To champion the XPression product line and OEM products from a technical perspective, while maintaining a deep, hands-on understanding of the technology of the products and their components. Under the supervision of the Director the selected candidate will be able to initiate and create sales enablement tools such as PowerPoint presentations, training videos, and application notes/white papers relating to the product line and the surrounding workflow tools. Assists in the execution of and/or participation in technical marketing activities related to the product line, including but not limited to: Promotional literature, catalog, website, and other customer-facing content Support moderation the XPression Online Forum Create or collaborate in the creation of video tutorials for training and marketing purposes Participate in trade show planning and execution Write scripts and small software applications to demonstrate XPression functionality Manage the Ross Video Karate Belt training program for XPression Sales Support Become the primary resource for technical questions about the product, configuration, and implementation of XPression in video workflows for simple and complex configurations Attend weekly XPression, XPression BDM Strategy, and XPression R&D meetings Participate in key customer demonstrations and proofs-of-performance sessions as needed Work with the sales and marketing teams to design effective graphics workflows in the pre-sales process Engage in competitive analysis of feature sets and pricing Create sales enablement tools in collaboration with the Director Assist KAM’s, RSM’s, BDM’s and Product Specialists with responses to tender documents and other technical questions Act as an approver for XPression Configuration Worksheets (XCW) Manage the Ross Inside Sales Training program (RIST) Product Development Attend weekly Platform Team meetings and provide technical guidance on the implementation and maintenance of new and existing XPression platforms and software tools Work with the Development Team on product roadmap, development priorities, product direction, and new products – based on industry and customer trends Give input on the user experience for new features Maintain the JIRA and AHA! Systems for the XPression product team and ensure customer commitments are logged Work closely with the Tech Writing Team and Product Specialists to produce accurate and maintain configuration guides, application notes, and user guides Act as a technical liaison with OEM partners in collaboration with the Product Specialists • Work with the global Technical Sales and Solutions Architect teams to produce workflow and wiring diagrams for use of the sales team and implementation staff Work with the Director and Platform Team on salesforce.com price list maintenance and proper BOM associations Help to track and facilitate 3rd-party integration projects with the development and platform teams TITLE Work with the Director, Platform Team, and Purchasing on workflows for 3rd party/OEM product procurement and pass-through protocols Consult regularly with Technical Product Manager to make sure his vision and plans are being carried out in an effective manner Interaction with the Ross Virtual Solutions, PIERO Sports Analysis, Raiden, XPression Maps, and other teams in the company on behalf of the XPression product team Work with third-party development groups to support the integration of XPression into adjacent workflows Other Perform other related duties as required by the V.P of Product and Director of Graphics Product Management Act as the technical bridge between the XPression team and Ross Technical Support Lead initial conversations with OEM product vendors on behalf of product team Procure and maintain XPression and OEM software/hardware for testing Who you are: Post-secondary degree or trade school diploma Knowledge of broadcast graphics systems & IT workflows Experience with Ross Video XPression real-time motion graphics Demonstrated skills in newsroom MOS workflows, sports graphics, and automation Understanding of traditional IT infrastructure tools (LDAP, OAuth 2.0, DNS, etc.) Working skills with Windows Clustering In-depth skills on virtual machine workflows (vSphere, vMotion, etc.) Working knowledge of cloud-based workflows, specifically using AWS Experience in SaaS workflows and business models Proficiency in Serial Digital Video and SMPTE ST 2110 video standards Proficiency in SMPTE ST 2110 NMOS standards Background in programming, scripting, and databases is favored Knowledge of graphic design and graphics production workflows TITLE Work with asset management systems and production control room or master control room situations is a plus Proficient in Microsoft Word/Excel/PowerPoint/Visio Traits: Passionate about broadcast technology and equipment solutions Able to take complex technical details and convey the information to others in an easy-to-understand manner Excellent communication skills Good teaching skills Strong interpersonal and observational skills Organized and very detail orientated Self-starter and quick learner with the ability to work under minimal supervision Enthusiastic High tolerance of ambiguity Team-oriented Problem solver Able to work co-operatively with and across all company departments Minimum of 5+ years of experience with broadcast equipment in pre or post-sales environments Experience in selling and marketing broadcast equipment preferred Basic computer programming experience desired Broadcast or print design experience would be helpful Background in technical training is a plus Other: Willing to travel (up to 50% of the time) Valid passport and able to cross a variety of international borders for work Valid driver’s license TITLE Physical Demands: Office environment Occasional requirement to set-up equipment – involves lifting up to 50 lbs, reaching, bending, stooping, et Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Responsibilities

Champion the XPression product line from a technical perspective while creating sales enablement tools and participating in technical marketing activities. Collaborate with various teams to enhance customer experience and support product development.