Aledade’s Product & Technology organization has grown significantly over the past 3-5 years and is responsible for increasingly complex, high-value products that require processes and tools to enable more efficient & consistent delivery.
As a Senior Product Operations Manager, you will be a key contributor in defining a common product development process (inclusive of Agile principles and methodologies), facilitating change management to bring the product and technology organization on board, and supporting the organization in continuing to evolve. Your primary focus will be to support the transformation efforts, ensuring that Agile practices are effectively implemented to optimize productivity, foster collaboration, and promote innovation.
You will work closely with the broader product and technology division, as well as with the leadership team. You will aid in the development and execution of a comprehensive Agile transformation implementation plan, aligned with Product & Technology’s objectives, emphasizing transparency and continuous improvement, and striking a balance between standard Agile practices and the unique characteristics of Aledade, ensuring the transformation strategy is fit-to-purpose and aligned with our culture & unique business needs. You will also support organizational planning efforts by overseeing quarterly planning retreats for Product, Technology, and Analytics.

MINIMUM QUALIFICATIONS:

• 8+ years experience with product development processes at a SaaS company/organization with proven outcomes in product development, technology operations or program management.
• Bachelor’s degree in a relevant field, such as Business, Computer Science, Engineering, or a related discipline

PREFERRED KNOWLEDGE, SKILLS AND/OR ABILITIES:

• Strong understanding of various Agile frameworks (Scrum, Kanban, SAFe, etc.) and their practical application in diverse business contexts
• Experienced in relevant collaboration & product management tools such as Google Workspace Atlassian (incl Jira and Confluence), Monday
• Proven ability to address resistance and challenges related to Agile adoption with a positive, solution-oriented approach
• Strong strategic thinking and problem-solving abilities, balancing short-term goals with long-term Agile transformation objectives
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all organizational levels
• Certification as a SPC (SAFe Program Consultant), Enterprise Agile Coaching (ICP-ENT) Certification, Certified Scrum Professional (CSP), or other relevant Agile certifications are desirable
• Proven experience in a large scale transformation effort
• Both start up as well as large enterprise experience

WHO WE ARE:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.

• Collaborate with leaders and team members to define and support standardization of processes and tools to enable Product & Technology to work more efficiently & effectively across teams and with the business.
• Lead change management strategies, including conducting training workshops and providing individualized coaching to teams to identify challenges and encourage the adoption of Agile practices, while offering guidance on effectively utilizing tools like Jira and Confluence in conjunction with team Agile methods.
• Oversee quarterly planning retreats for Product, Technology, and Analytics, including identifying strategic groupings, establishing planning milestones, coordinating the event and setting the agenda as well as optimizing the overall planning process and tools.
• Assist with facilitation of our Product community of practice, fostering a culture of growth and building relationships across teams.
• Contribute to the development of internal documentation and proactively seek opportunities to improve onboarding processes and enhance educational resources.