As a Senior Product Operations Manager, you will play a critical role in creating and optimizing our product management and design processes. You will work closely with cross-functional teams, including product management, design, engineering, customer success, sales, operations and PMO. You will streamline processes, enhance product planning workflows, help with data driven insights and drive operational excellence.

• Process Optimization: Identify and implement improvements in product management and design processes to enhance efficiency and productivity.
• Tool Implementation: Evaluate, implement, and manage tools to streamline workflows and improve collaboration.
• Data Analysis: Collect, analyze, and interpret product performance data to provide insights and recommendations for continuous improvement.
• Project Management: Coordinate and manage product operations projects, ensuring timely completion and alignment with company goals.
• Cross-Functional Collaboration: Work closely with product managers, designers, engineers, and other stakeholders to ensure seamless communication and collaboration.
• Documentation: Maintain accurate and up-to-date documentation of product management and design processes, procedures, and best practices.
• Training and Support: Provide training and support to team members on product management and design tools, systems, and processes.
• Performance Metrics: Develop and track OKRs to measure the effectiveness of product operations and identify areas for improvement.
• Customer Feedback: Gather and analyze customer feedback to inform product enhancements and ensure customer satisfaction.
• Planning and roadmap communication: Work with cross-functional teams to run and optimize the quarterly planning process, track commitments and communicate roadmap and deliverable across the organization.
• Experimentation: Establish processes and tooling to enable product and design teams to run effective experiments.