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Senior Product Owner Contact Centre Excellence at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

0.0

Posted On

16 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ownership, Customer Centric Solutions, Platforms, Ux, User Research, Customer Service, Usability Testing, User Experience, Customer Journeys

Industry

Information Technology/IT

Description

PROVEN EXPERIENCE IN PRODUCT OWNERSHIP FOR CONTACT CENTRE SOLUTIONS

Proven experience as a Product Owner or Product Manager in enterprise technology contact centre environments.
Demonstrated success in delivering customer-centric solutions using platforms like Microsoft Dynamics 365 Customer Service, VoiceBot .

EXPERTISE IN USER EXPERIENCE (UX) AND JOURNEY MAPPING

Strong ability to translate user needs into intuitive, efficient, and scalable experiences.
Experience conducting user research, usability testing, and working closely with platform owners to optimise agent and customer journeys.

Responsibilities

ABOUT THE ROLE

We are seeking a highly experienced Senior Product Owner to lead the development and optimisation of our enterprise Technology Contact Centre Solutions. This role is ideal for someone passionate about delivering customer-centric experiences and driving innovation through AI and system integration.