The role

You own the entire domain surrounding the onboarding of new customers. This encompasses everything that happens before a customer actually becomes a client: orientation, application, acceptance, contract generation, digital signing, and payment. You see where processes are currently becoming fragmented. You translate this into a cohesive vision of how things can be improved. Subsequently, you ensure that this vision is actually realized.

This requires more than just backlog management. You manage a portfolio of projects, ranging from small improvements to large-scale initiatives. You determine priorities and monitor the roadmap. Where the work demands it, you consciously choose Agile. Where a classic project approach works better, you switch to it. You bring new products and features to market via the new platform and ensure that partners receive the information they need.

You collaborate daily with operations, IT, sales, customer service, and marketing, as well as with suppliers and external parties. You are the one who connects the organization's strategic goals with what happens on the shop floor. You ensure that business and IT speak the same language.

What are you bringing?

You have at least five years of experience as a Product Owner or Project Manager and know how to take digital customer service to the next level. Experience in financial services or another service-oriented environment is a clear plus. Experience with the development of portals or self-service environments also counts. You understand financial processes and know what goes into good customer service.

You possess demonstrably strong stakeholder management skills, including towards commercial partners such as intermediaries. You feel at home with Scrum and Kanban as well as traditional project-based working, and naturally work with Jira. Above all, you are someone who intelligently connects process, technology, and customer needs. You are analytically sharp, but also someone who provides direction and gets people on board.

What do you get in return?

• You will receive a salary of up to €6,000 gross per month, excluding holiday allowance, based on a 40-hour work week. In addition, you have 28 vacation days and a pension scheme with a personal contribution of only 3%, meaning you have more net income. Hybrid working is possible, and for the days you work from home, you receive an allowance of €30 net per month. If you travel by public transport, your travel expenses are fully reimbursed. If you come by car, you receive €0.23 per kilometer. A free lunch is available for you daily at the office, and you can make use of a collective health insurance plan.