Senior Product Owner - Servicing Delivery at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, Strategic Delivery, Stakeholder Management, Agile Methodologies, Process Automation, Digitisation, Risk Management, Commercial Thinking, Data-Driven Decision Making, Change Management, Mentoring, Continuous Improvement

Industry

Financial Services

Description

Create your best future and join Everyday Banking as a Product Owner, Servicing Delivery. What's the role? Everyday Banking is looking for a Product Owner to lead the end-to-end delivery of strategic initiatives that uplift customer servicing journeys. You'll take ownership of some of our most complex and high-impact customer problems — simplifying high-friction processes, driving automation and straight-through processing, digitising manual workflows, and transforming how we support customers navigating sensitive servicing needs like Power of Attorney. This is a delivery-focused you'll shape strategy, drive execution from problem definition through to realised outcomes, and lead both process and technology change across Product, Technology, Risk, and Operations. You'll be expected to navigate ambiguity, influence senior stakeholders, and make sound trade-off decisions that balance customer outcomes, business value, and risk. You'll also set the standard for delivery excellence within the Delivery Unit — mentoring and developing team members, championing agile ways of working, and driving a culture of continuous improvement. This is a permanent, Full-Time role based in Sydney, with hybrid working arrangements available. What do I need? * Significant delivery experience in a Senior Product Owner/Manager, Delivery Lead, or equivalent role within complex or regulated environments * Proven ability to influence and align senior stakeholders across business, technology, risk, and compliance * Strong commercial and strategic thinking — able to connect delivery outcomes to broader business objectives * Data-driven approach to prioritisation, benefits quantification, and decision-making * Track record of identifying and delivering automation, digitisation, and process improvement at scale * Deep understanding of Agile delivery practices with the ability to adapt approach to context Our Promise to You We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

Lead the end-to-end delivery of strategic initiatives to improve customer servicing journeys through automation and digitisation. Drive execution across Product, Technology, Risk, and Operations while mentoring team members in agile practices.