Senior Product Owner at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

145000.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Owner, Agile, CRM Technologies, Cloud Platforms, Stakeholder Management, Communication, Facilitation, Cross-Functional Team Leadership, Vendor Collaboration, Emerging Technology, Oracle Service Cloud, AWS Connect, Oracle Eloqua, SAFe® POPM, ICP-APO

Industry

Higher Education

Description

Job Description Te Whiwhinga mahi | The opportunity We have an exciting opportunity for an experienced and motivated senior Product Owner (formally titled Product Owner) to join our CRM-focused team on a fixed-term basis. This is a strategic opportunity to lead initiatives that prioritise improving the staff and student experience, particularly through enhancing CRM capabilities across platforms such as Oracle Service Cloud, AWS Connect and Oracle Eloqua. Your role will be pivotal in ensuring the product roadmap is executed effectively and remains aligned with business priorities. This position will be a part of Te Aupikinga, the University’s first Agile Release Train consisting of a team of agile teams collaborating across Marketing, Student Services, and Digital Services to deliver value to students. The ART is aligned to an Operational Value Stream (OVS), focusing on reducing handoffs, improving delivery speed, and aligning software development with strategic priorities. You’ll work closely with a broad and engaged stakeholder group, including ART teams and CRM team members, Student Hubs, Student Experience Centre (SEC) and the Student & Scholarly Services Division (SAaS). This is a full-time (37.5 hours/week) fixed-term (6-months) position, with a salary range of $125,000 - $145,000 per annum (pro rata) depending on skills and experience. For more information on the role, please view the Position Description. He kōrero mōu | About you To be successful in this role, you will have a pragmatic, hands-on approach with a passion for innovation. As a collaborator, you connect with a wide variety of people quickly You’ll bring: Experience in senior Product Owner roles, ideally within Agile Release Trains Strong background in CRM technologies and cloud platforms is of benefit (e.g., AWS, Oracle, Salesforce) Proven ability to execute product roadmaps, manage backlogs, and facilitate delivery Agile certifications (e.g., SAFe® POPM, ICP-APO) are highly desirable Excellent communication, facilitation, and stakeholder management skills Experience leading cross-functional teams of 10+ people, including vendor collaboration An active interest and engagement with emerging technology (e.g., AI) Mō tō mātou rōpū | About the team You’ll be part of Rātonga Matihiko | Digital Services, a team that blends people and technology to deliver exceptional outcomes across the University. We champion digital transformation through customer understanding, evolving capabilities, and agile collaboration. Additional Information Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. The University is committed to providing an excellent working environment through: Flexible employment practices (including working from home, flexible hours) A competitive salary with five weeks’ annual leave (pro rata) In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. For more information please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online, by the closing date of 30th November 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experience detailed above. Please reach out to Danny Holtschke via [email protected] for more information about the role. Please note we are happy to answer your questions, but we do not accept applications by email. Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Responsibilities

Lead initiatives to improve staff and student experience through enhancing CRM capabilities. Ensure the product roadmap is executed effectively and aligns with business priorities.