Senior Product Sales Specialist - Trim & Doors

at  TURKSTRA LUMBER

Title: Senior Product Sales Specialist, Trim & Doors
Reports to: Executive Sales Manager
Location: 370 Green Road, Stoney Creek, ON
Position Summary: The Senior Product Sales Specialist is responsible for acting as the primary contact for Builders, Renovators and Homeowners engaging in a construction project. The Senior Product Sales Specialist is responsible for completing site measures and quality take-offs for all key product categories (Trim & Doors, Windows, Siding, and Exterior Doors) for their accounts, and completing administrative tasks (CRM, Forecasting, Accounts Receivable, Monthly Reporting).

QUALIFICATIONS:

Education/Experience Requirements:

• Completion of Secondary School.
• Completion of a three-year College program in civil or construction engineering technology; or several years’ experience as a qualified tradesperson in a construction trade such as carpentry or plumbing.
• Ability to read blueprints.
• Experience of construction industry is an asset.
• Basic building code and residential framing knowledge.

Abilities/Skill Requirements:

• Customer focused.
• People skills.
• Listening skills.
• Communication skills, both verbal and written.
• Product Knowledge.
• General math skills.
• Computer (PC) literate.

Physical Requirements:

• Ability to sit for long periods of time.

Turkstra Lumber is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Job Types: Full-time, Permanent
Pay: $1,050.00-$1,470.00 per week

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

MAJOR DUTIES AND RESPONSIBILITIES:

Living the Turkstra Values:

• Provide world-class customer service and quality building products.
• Provide a safe and healthy work environment for all.
• Commits to safety by following company safety rules, regulations and policies.
• Follows Uniform policy; wears proper Personal Protective Equipment.
• Supports company Health and Safety initiatives by identifying and reporting potential unsafe conditions or hazards.
• Maintains a clean and neat work environment.
• Act with integrity in all our dealings with customers and suppliers.
• Build our future based on traditional values.
• Support the communities in which we work.
• Stand behind our products and services.

Customer Service:

• Follows Turkstra’s approach to World Class Customer Service.
• Advises customers by providing proficient knowledge of products and services; using resources where required.
• Assists customers in making the best selections for their specified project.
• Seeks to earn 100% of the customer’s business (100% wallet share).
• Seeks to earn a referral from every customer.

Construction Material Quoting and Estimating:

• Analyzes blue prints and preliminary drawings.
• Completes quality take-offs for all products required including trim and doors, exterior doors, siding and windows.
• Completes site measures for all Trim & Doors products.
• Hand off EWP, Trusses, and Lumber take off opportunities to Turkstra Design and Sales staff.
• Deals directly with vendors and completes special orders as required.
• Seeks new business through referrals and cold calling.

Customer Relationship Management:

• Maintains a comprehensive account plan for assigned customers.
• Updates account information in company ERP and CRM (where required).
• Nurtures and sustains customer relationships through relationship-building activities, swag, etc.
• Keeps customers updates regarding promotions, policy changes, and other pertinent business information.
• Maintains sales logs.
• Prepares annual sales logs.
• Meets financial objectives by overseeing the management of accounts receivable for all assigned accounts.
• Built-it-Better coaching or retail customers.
• Works to integrate with customers social media platforms and puts Turkstra Lumber signs on job sites we are supplying.

Managing Pricing and Competitive Situations:

• Follows Turkstra Sales Process.
• Understands and uses product category pricing strategy appropriately to win projects.
• Exercises proper judgement to maximize GM within pricing parameters.
• Receives approval before going outside of pricing parameters.
• Fills out proper pricing nomination forms.
• Provides copies of competitive quotes market information to Sales and Purchasing teams.

Business Objectives:

• Works together with the Branch and Sales Teams to achieve key performance indicators (KPIs).
• Promotes all Turkstra Lumber manufacturing divisions (Mill, Trusses, Floor Trusses, Panels, Lawson Lumber) & specialty divisions (Design Centre, Trim & Doors).
• Supports the Turkstra Lumber Build-it-Better program.
• Participates in social media opportunities and assists the Marketing Team by providing relevant content for web and social media.
• Shares in the responsibility of taking inventory.
• Participates in branch and/or company lean projects.
• Ensures the availability of products and services through coordinating with Managers and Manufacturing plants to fill customer orders; arranging and prioritizing deliveries.
• Lead generation and follow through on referrals as provided to us by current customers; carpenters, framers, architects, designers etc.

Professional Development:

• Understands and follows all role specific Standard Operating Procedures (SOPs).
• Completes the sales onboarding 30/60/90 plan.
• Understands and works towards proficiency in all sales criteria.
• Actively seeks out opportunities to expand knowledge, through reading, website reviews, vendor presentations, etc.
• Completes Sandler Sales Training Bootcamp.
• Attends regular Sales Meetings.
• Completes BIB certifications in Windows/Doors, Siding, and Trim & Doors.
• Attends Turkstra University classes.

Role Specific SOPs:

• Accounts Receivable.
• AR - Enter note in system.
• New Account Set Up - ID Verification & Customer Channel.
• Customer Qualification.
• Hand off job/account via ESM.
• Quoting.
• Hand off - Sales to Design (Trusses, EWP, Floor Truss, Panel).
• Hand off - Order to Branch / Central Distribution.
• Special Pricing Nomination.
• Special Order Process.
• Customer Dispute Process (credit).

Sales Reporting/Forecasting/CRM SOPs:

• Monthly 4DX Meeting (use of meeting agenda).
• Sales Reporting & KPI Dashboard.
• Annual Account Maintenance.
• Forecasting.
• Top Opportunities – Wallet, New Business, Infill.

Other Duties:

• Responsible for any and all other duties as may be required from time to time in accordance with proper training and certification requirements
• Coach, mentor and train new sales staff or Customer Service Professionals – Level 4.
• Teaches a Turkstra University class – Level 4