YOUR WORK SHAPES THE WORLD AT CATERPILLAR INC.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Mining Center of Excellence (MCOE) is seeking a data-driven, strategic thinker to join our Customer Solutions team. This role is pivotal in driving Physical Availability across global mining operations by enhancing product issue management, streamlining data reporting, and developing advanced analytics tools. You’ll be at the intersection of data science, business strategy, and cross-functional collaboration—helping improve product health and performance across Caterpillar’s mining portfolio.

WHAT SKILLS YOU WILL HAVE:

Technical Excellence: Experience as a former Technical Representative or similar field-based role—someone who not only interprets data but also has direct exposure to day-to-day operational challenges. Mining industry experience is a strong asset, along with a solid understanding of global quality standards.
Data Gathering & Analysis: Strong analytical mindset with experience in data visualization and reporting (Power BI preferred). Familiarity with Caterpillar’s product reliability systems and proficiency with the tools.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. A background in Caterpillar and dealer product support practices will set you apart.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

SUMMARY PAY RANGE:

$126,000.00 - $189,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

WHY THIS ROLE MATTERS:

You’ll be at the heart of Caterpillar’s mission to improve uptime and product reliability for our mining customers. This is a unique opportunity to shape global product issue management processes, drive strategic improvements, and make a measurable impact on fleet performance. If you’re a “unicorn” with both field experience and data fluency, this role is built for you.