ABOUT THE JOB YOU’RE CONSIDERING

We are seeking a skilled and dedicated Consumer Retail Technology System Engineer to join our Core team. This position requires a strong background in Windows environments and retail operations, along with hands-on experience with Point-of-Sale (POS) hardware and software. System Engineers work closely with cross-functional teams, including installation, software deployment, and Tier 3 (T3) support, to optimize system performance and reliability.

YOUR SKILLS AND EXPERIENCE

• Strong expertise in Windows operating systems and retail POS environments.
• Proficiency in PowerShell for automation.
• Experience with software deployment tools (e.g., SCCM, Marimba, Intune, ).
• Hands-on experience with POS hardware and system configuration.
• Familiarity with networking principles related to POS systems (e.g., VPNs, firewalls, IP configurations).
• Ability to work in a fast-paced retail IT environment and manage multiple tasks effectively.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems (Windows Server, Oracle, VMware) and Windows administrator, Group policy, security Hardening, Boot process(winpe\ipxe).
• Experience with Terraform, Microsoft Deployment Toolkit (MDT), and Azure.
• Proficiency in Oracle Simphony or related knowledge.
• Familiarity with Git, Docker, Azure DevOps, GitHub, CI/CD, Datadog, Splunk.
• Experience writing scripts utilizing Python
• Azure Cloud Experience (Especially App Gateway - load balancer that enables you to manage traffic)

POS System Configuration & Management:

• Manage the full lifecycle of retail POS systems, including evaluation, deployment, maintenance, and retirement.
• Create / Maintain and troubleshoot Operating System Images.
• Configure and test operating systems and application software for optimal performance.
• Integration of peripherals to POS, Edge and Fileserver (Back Office Servers)
• Maintain system management tools to ensure smooth operations.

Automation & Scripting:

• Develop and maintain automation scripts to enhance software deployment efficiency and system management.
• Optimize deployment scripts to improve fault tolerance and reliability.
• Create troubleshooting scripts to assist the Level 2 Operations team in diagnosing and resolving issues.

Software Deployment & Support:

• Assist with installation and software deployment processes across retail locations.
• Collaborate with Tier 3 support teams to troubleshoot and resolve system issues related to Point-of-Sale systems (POS), Mobile POS automation, integration related (hardware and software).
• Work on refining and enhancing software deployment strategies for better efficiency.
• SEs provide support for installation, software deployment, and T3 sub teams by developing scripting to automate tasks
• Create new Terraform scripts to define and manage infrastructure as code (IaC)