Senior Product Specialist - Cloud & Enterprise Management (Job Req #2026-09 at Ross Video

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Specialist, Cloud, Enterprise Management, Broadcast Engineering, IT, Cloud Infrastructure, Subject Matter Expert, Technical Engagement, Field Support, Product Capabilities, Solution Design, Product Documentation, Market Feedback, Product Testing, Cross-functional Collaboration, Live Production Technology

Industry

Broadcast Media Production and Distribution

Description

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. Job overview: Ross Video’s Cloud & Enterprise Management portfolio enables customers to manage, operate, and scale broadcast systems across on-prem and cloud environments. These products sit at the intersection of broadcast engineering, enterprise IT, and cloud infrastructure. We are looking for a Senior Product Specialist to represent Ross Cloud & Enterprise Management products internally and externally. This role is a key member of the product team and acts as a subject matter expert, supporting customers, sales, engineering, and support teams through hands-on technical engagement, technical guidance and field support. This is a customer- and field-facing role focused on clarity, enablement, and adoption, with direct impact on the success of Ross control and cloud solutions. Who you report to: Director, Product Management - Cloud & Enterprise Management What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: Represent Ross Cloud & Enterprise Management products internally and externally Act as the subject matter expert for Ross enterprise management and cloud solutions Support internal teams and customers by walking through product capabilities, workflows, and best practices Support sales cycles by delivering demos, product walkthroughs, and technical presentations Assist customers and Solutions Architects with solution design, configuration, and real-world use cases Develop and maintain product-facing materials such as presentations, demos, and reference content in collaboration with Ross Training Conduct enablement sessions to support consistent product understanding across teams Support existing customers by providing technical and workflow guidance Be the eyes and ears of the product team by gathering market, customer, and field feedback and sharing it with Product Management Test new product releases and provide structured feedback to engineering and product teams Review product documentation and provide feedback to ensure accuracy and clarity Attend trade shows, industry events, and customer meetings to support adoption and growth Travel occasionally to customer sites for hands-on support, enablement, and key engagements Who you are: 5+ years of experience supporting, enabling or working hands-on with broadcast or production technology products Strong experience explaining technical systems and workflows to a wide range of audience Proven ability to take complex concepts and convey them clearly and practically Excellent, concise written and verbal communication skills Comfortable working cross-functionally with sales, engineering, support, and product teams Background in broadcast, media, or live production environments Self-starter with the ability to work under minimal supervision in a fast-moving environment Bonus points if you have the following: Experience with enterprise-scale systems, control platforms, corporate IT, or cloud-based workflows Prior experience in technical support, solutions engineering, product specialist, or customer-facing technical roles Familiarity with hybrid environments combining broadcast systems and enterprise/cloud infrastructure Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Responsibilities

This role involves acting as the subject matter expert for Ross Cloud & Enterprise Management products, representing them internally and externally to support customers and internal teams. Key duties include delivering product demonstrations, assisting with solution design, gathering field feedback, and testing new product releases.