Senior Product Specialist (REMOTE) at Construction Specialties

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Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

120000.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Problem-Solving Skills, Customer Service, Sales Procedures, Construction Knowledge, Negotiation Skills, CRM Management, Market Intelligence, Team Leadership, Training Skills, Strategic Planning, Relationship Building, Product Knowledge, Detail Orientation, Time Management

Industry

Wholesale Building Materials

Description

CONSTRUCTION SPECIALTIES, INC. Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law. These two openings support our LGS (Louvers, Grilles & Sunshades) business unit. Scope of Position: The Sr. Product Specialist is the product expert, coach and strategist connecting multiple products to their markets through the sales channels. This position requires close interaction with customers, decision-makers, marketing communications and the representative (sales) network to drive business growth and profitability, as well as a high level of independence in development and execution of specific strategies. Duties include converting knowledge gained from research, training and relationships into positioning for multiple CS products in our markets. Success is measured through generation of exceptional bookings volumes, profitability and market share metrics. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following: Is an expert in the full range of products and sales processes within a business unit. Serves as the leader and subject matter expert for not only Construction Specialties’ products, services and strategies, but also those of competitors to attract new and retain existing customers. Sets high-level strategy in collaboration with representatives on selling and pricing, which yields superior profitability and customer experience while delivering maximum potential value. Considers marketing mix elements price, product, distribution, promotion and relationships to contribute to the development and execution of strategies for broad and specific markets. Collaborates with internal teams to overcome obstacles with key projects, customers and accounts to assist representatives in closing business. When appropriate, works directly with stakeholders, Architects/Designers, General Contractors, Sub-contractors, owners, etc. Generates and develops exceptional relationships with key people at targeted firms. Independently plans and executes effective travel arrangements, as well as collect and utilize critical market intelligence gleaned therein. Depending on the Business Unit structure, may be required to answer inquiries from customers, sales reps and architects concerning price, application of products, technical product information and commissions/overages. Provides guidance and assistance to customers and sales reps in oral or written form. When sales support cannot get resolution, handles customer/sales rep complaints and problems with accounts and products as they relate to pre-sales issues, and tries to resolve them as quickly and efficiently as possible. Includes record research, investigation, policy interpretation and adjustment or correction. Contributes to the planning and implementation of sales enablement tools and marketing communications programs that align with customer buying processes and deliver value to both customers and the representatives. Provides feedback to Sr. Business Development Manager (Sr. BDM) or Director on the effectiveness of strategies and tools. If improvement is needed, leads development of solutions. Provides product expertise and contributes to strategic direction, through the Sr. BDM or Director, to set and execute effective marketing communications goals and objectives. Provides market insights such as customer need and pain point identification to assist strategic marketers and Sr. BDM/Director in identification of opportunities for future products, services and markets that align with CS’ mission, vision and values. Provides market insight on improvements or discontinuations to the existing product mix. Participates in and represents CS at industry conferences, trade shows, industry association chapter meetings and seminars to develop relationships with customers, thought leaders and influencers to keep abreast of market trends and customer pain points. Connects with representatives and customers through two-way communications to obtain market intelligence on project and quote statuses that result in a deeper understanding of what is working, what is not working and why. Maintains regular contact with representatives and all stakeholders to achieve the end goal of obtaining specifications, appointments, quote opportunities and closing work. Solicits feedback on recurring problems and objections from representatives and customers. Shares feedback and suggestions for improvement with new product delivery team for consideration in future new product delivery or marketing communications strategies. Consistently inputs and maintains quality information on representatives, customers and projects into the CRM system. Uses knowledge gained through communications with representatives as well as provided market analysis tools to provide accurate and up-to-date forecasting and contribute input to budget goal planning efforts for assigned regions. Collaborates with representatives to implement Business Unit new product delivery strategies and develop mutual action plans for individual territories. Assists in interviewing and hiring decisions on prospective candidates. Assists in onboarding and training of new hires. Provides support to Product Specialists when applicable if the Business Development Manager is unavailable due to travel or PTO. Assists in new product launches including training and sales presentations. Assists New Product Delivery with feedback on prototypes and product iterations. Assists Marketing/SalesOps with development of collateral and messaging. Assists Business Development Manager with plan, execution, roll out and communication of new strategies for growth Knowledge / Skills / Experience / Education:Knowledge / Skills / Experience / Education: Bachelor’s degree or equivalent plus five to seven years related experience and/or training, or equivalent combination of education and experience. Must be able to create and maintain CRM forecasting, follow-up and custom reports Ability to negotiate written contracts Exceptional ability to read and understand construction documents Construction industry knowledge a plus, but not required Knowledge of estimating procedures, pricing and discounting Knowledge of sales procedures Competencies: Exemplary communication skills, both written and oral Must be well organized, with meticulous attention to detail Adept at handling shifting objectives and high-pressure scenarios Excellent problem-solving skills Well suited to customer-facing interactions, with the skillset to independently determine needs and organize the available resources to provide the highest level of service Ability to work with others and on a team, with a strong aptitude for organizing and leading subordinate team members Motivates, coaches and educates served representatives to attain multiple Business Unit budgets Supervisory Responsibilities: None Pay & Benefits Annual Salary Range: $70,000 – $120,000. Range will vary by experience and geographic market. Bonus Plan Medical & Prescription benefits with company contribution Dental benefits Vision benefits Disability benefits Life Insurance Tuition Assistance 401(k) program with match 3 weeks PTO 10 Paid Holidays + 4 Floating holidays

Responsibilities

The Senior Product Specialist serves as the product expert and strategist, connecting multiple products to their markets through sales channels. This role involves close interaction with customers and internal teams to drive business growth and profitability.