ABOUT US

At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.

KEY REQUIREMENTS:

• Excellent written and verbal communication skills
• A strong sense of customer service and client care
• Highly organised and methodical in approach
• Demonstrated interest in software and technology
• Microsoft AZ-900 certification

PREFERRED (BUT NOT REQUIRED) EXPERIENCE:

• Helpdesk or technical support experience
• Project management or coordination
• Exposure to professional services environments, such as:
• Legal
• Accounting
• Consulting
• Financial Services
• Familiarity with enterprise and law firm technologies:
• iManage (DMS & Risk)
• Litera (Document Lifecycle & Transaction Management)
• Intapp (Risk Management)
• Thomson Reuters / HighQ (Client Collaboration)
• Background in customer-facing roles, especially in Customer Success or Support

In addition to providing direct user support, the Product Success Manager will be responsible for: