Senior Product Support Specialist - Consumer Lending at Commerce Bank

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

35.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing Campaigns, Project Coordination, Critical Thinking, Problem Solving, Attention to Detail, Communication Skills, Customer Experience, Data Analysis, Creative Asset Development, Collaboration, Credit Risk Management, KPI Reporting, Business Case Development, Digital Marketing, Customer Journey Strategies, Adaptability

Industry

Investment Management

Description

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $29.90 - $35.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to execute key growth initiatives aimed at acquiring new accounts across channels that attracts a mix of customers and prospects to enhance the performance of our Consumer Credit Card line of business. Essential Functions Develop and execute high-impact acquisitions marketing campaigns across our multiple channels, including but not limited to preapproved acquisitions direct mail program and paid digital marketing campaigns Optimize Consumer Credit Card webpages to enhance product awareness and support integrated search and digital marketing strategies Incorporate credit risk considerations into acquisitions marketing campaigns Collaborate closely with external and internal partners and coordinate cross-functional efforts when developing and executing acquisition marketing campaigns Build compelling creative assets aligned with product positioning in partnership with internal and external partners Monitor and analyze campaign performance to improve response and approval rates, cost per account, and new account growth Build business cases for new offers and marketing initiatives based on data-driven insights Forecast, measure, and report KPIs for acquisition campaigns Address customer impact issues and achieve satisfactory resolution as they arise throughout the course of day-to-day business activities Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives Ensure organizational and business process changes resulting from systems and product enhancements, as well as audit reviews and responses, are fully documented. This includes appropriate communication to frontline staff Perform other duties as assigned Knowledge Skills & Abilities Required Strong understanding of underlying business systems and functionality Strong understanding of expense and revenue drivers as they relate to banking Project organization and coordination skills Ability to curate communications to ensure effectiveness and alignment with industry best practices and brand standards Strong critical thinking skills with the ability to effectively solve problems Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience Bachelor’s degree in business, communications, marketing, or relevant area of study or equivalent combination of education and experience required 5+ years banking experience required 3+ years of related product and/or marketing experience preferred *Hybrid Schedule: In office 3 days per week ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Product Support Specialist - Consumer Lending job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $29.90 to $35.00 per hour. #LI-Hybrid The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 811 Main St, Kansas City, Missouri 64105 Time Type: Full time

Responsibilities

The main purpose of this job is to execute key growth initiatives aimed at acquiring new accounts for the Consumer Credit Card line of business. This includes developing marketing campaigns, optimizing webpages, and monitoring campaign performance.