Senior Product Technology Lead (Technical Support) at PTC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Communication Skills, Problem Solving, Java, C/C++, HTML, XML, Databases, Networking, Operating Systems, Client-Server Architecture, Multi-Tier Applications, Presentation Skills, Analytical Skills, Team Collaboration, Proactive Approach

Industry

Software Development

Description

Provide technical support and advice to customers and partners regarding PLM Software's. Customization, deployment, and optimization of our PLM applications. To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience. Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges. Primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program for a short span A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers' needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations. The desire to learn new skills. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics. Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems. Demonstrated ability to solve analytical problems by maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Object-Oriented programming background preferably in Java or C/C++ An understanding of web and web services development including use of HTML and XML is preferred. Able to produce audience-appropriate technical communications with management, support personnel, and the customers. 3-6 years' hands on experience or practical knowledge in a related support, services, or software development field that comprises of technical and soft skills. Bachelor's degree in mechanical, Computer Science or Information Systems, Statistics, Mathematics, or similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required, however, other international languages such as German, French or other EU languages is a plus

Responsibilities

Provide technical support and advice to customers and partners regarding PLM Software's. Customize, deploy, and optimize PLM applications while ensuring high-quality support service.