Senior Production Support Analyst at ERNI Philippines

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java, Quarkus, Spring Boot, Microservices, Azure Container Apps, Azure Service Bus, Azure API Management, Azure DevOps, Terraform, MS SQL Server, PostgreSQL, SOAP, REST APIs, API Contract Testing, XML, Dapr

Industry

IT Services and IT Consulting

Description

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners. WHY ERNI is the best place to call HOME? 🏡 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING! Contract: there is always a project and opportunity for you. Personal Development and Travel Opportunities outside the Philippines. Baby Basket – to welcome your newborn to the ERNI family. Fruit Basket – boost of vitamins during hospitalization. Free snacks and coffee in the office 🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES Free Training with Certifications: Grow with us through technical and non-technical training. Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues. Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset. Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements. Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees. ⏱ FLEXIBILITY Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance. 🎉 EVENTS: We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events. 👋 What are our wishes? We are looking for a technically strong and disciplined engineer who is comfortable working in a regulated financial environment. Bachelor’s degree in computer science, IT, Engineering, or related field. At least 5 years of backend development experience in enterprise systems. Experience in banking or financial services environments is highly preferred. Strong proficiency in Java (Quarkus, Spring Boot, or similar frameworks). Solid understanding of microservices and containerized architectures. Hands-on experience with: Azure Container Apps (ACA) Azure Service Bus (ASB) Azure API Management (APIM) Azure DevOps (CI/CD) Experience implementing Infrastructure as Code using Terraform. Strong database knowledge in MS SQL Server and PostgreSQL. Experience building and consuming SOAP and REST APIs. Proficiency in API contract testing. Working knowledge of XML and related integration standards. Familiarity with Dapr for distributed applications. 💼 How can you contribute to the team? Applications Supported The incumbent will be supporting MAS (Management Approval System) and Board Paper Library (BoardLib) which are both highly visible to VIP business users and integrated with core applications of the bank – eOps/SovOps. MAS and BoardLib are both SharePoint based, thus SharePoint online support is part of scope. Monitoring & Incident Management Continuously monitor production systems and applications to ensure availability and performance. Identify and respond to incidents and alerts promptly, minimizing downtime and service disruptions. Provide L2 support to end-users after hand-off of AskIT L1 support. Perform root cause analysis for incidents and implement corrective actions to prevent recurrence. Troubleshooting & Problem Resolution Diagnose and troubleshoot issues related to system performance, application errors, and data integrity. Provide timely support to end-users and stakeholders for reported issues and service requests. Work on shifting schedules to accommodate Resident Missions end-users outside of Manila time core hours (8am-6pm). Work closely with development, infrastructure, and operations teams to resolve complex issues. Change & Release Management Assist in the deployment and rollout of new releases, patches, and updates to production environments. Ensure that changes to production systems are well-documented, tested, and comply with change management policies. Participate in post-release testing and validation to ensure successful deployment. Documentation & Reporting Maintain detailed documentation of incidents, troubleshooting steps, and resolutions for future reference. Provide reports on system performance, incident trends, and support activities for management. Update knowledge base articles to improve team efficiency and knowledge sharing. Collaboration & Communication Collaborate with cross-functional teams, including development, QA, and infrastructure, to ensure smooth system operations. Communicate effectively with stakeholders regarding system status, incident updates, and resolution timelines. Escalate critical issues to senior management and follow up on escalated incidents until resolution. Continuous Improvement Identify opportunities for process improvements and automation to enhance system reliability and support efficiency. Participate in post-incident reviews and contribute to action plans for improving system stability and reducing downtime.

Responsibilities

The role involves providing L2 production support for MAS and BoardLib systems, focusing on monitoring, incident management, and root cause analysis. It also includes managing changes, releases, and collaborating with cross-functional teams to ensure system stability.