Senior Production Support Engineer

at  Colonial First State

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

YOUR CAPABILITY AND EXPERIENCE

• Strong analytical abilities, troubleshooting, and problem-solving skills
• Be passionate, curious and have a continuous learning mindset to stay updated with the latest technologies and trends in financial platforms.
• Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
• Experience in interacting with senior management.Experience in technology related roles, production/application support, incident management and/or financial services expertise.

• Ensure smooth functioning of the Edge platform by correctly triaging, investigating and reporting potential defects
• Work closely with a variety of stakeholders to solve complex technical problems and provide solutions in a timely manner
• Undertake continuous improvement activities within the team to ensure services are delivered more efficiently and provide support to stakeholders through appropriate Incident management activities.
• Establish and update a comprehensive production support knowledge base, policies, and procedures.Collaborate with subject matter experts to capture and document best practices, solutions, and troubleshooting guides.