Senior Production Support Engineer - Parametric at Morgan Stanley

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

140000.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, SQL, DevOps, Scripting, Automation, Communication, Windows, Linux, Powershell, Attention To Detail, Financial Industry Experience, Team Collaboration, Project Participation, Knowledge Base Development, 24/7 Support, Server Administration

Industry

Financial Services

Description

Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps. Develop and maintain knowledge base articles Participate in projects that enhance or upgrade Parametric systems or employee experience. Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation 6 years of relevant professional experience. 4 years experience with SQL including writing and understanding queries. Experience supporting a 24/7 environment. Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms. Scripting/automation and continuous improvement experience is a plus. Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users. Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary. Previous experience supporting line of business applications is a plus. Experience supporting a Windows based environment including basic server administration. Experience with Linux/UNIX based platforms is a plus. Experience with Powershell or other scripting languages is a plus. Patience and attention to detail is essential. Financial industry experience is a plus. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $78,000 and $140,00 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

Provide troubleshooting expertise for applications and participate in projects to enhance Parametric systems. Work as part of a team to deliver 24/7 support to the production environment.