ENABLING SAFE AND REWARDING DIGITAL LIVES FOR GENUINE PEOPLE, EVERYWHERE

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

SKILLS WE ARE LOOKING FOR

• 5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting
• Strong programming background with experience in languages like Python, Java, JavaScript, or C#
• API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations
• Exceptional communication skills – you can explain complex technical concepts to both developers and business stakeholders
• Documentation and training experience creating technical guides and delivering enablement sessions
• Project management capabilities with experience juggling multiple customer implementations simultaneously
• Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure
• Experience in regulated industries like financial services, healthcare, or telecommunications
• Identity verification or fintech background with an understanding of KYC/AML compliance requirements
• Global team collaboration experience working across time zones
• Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices

THE ROLE

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our identity verification platform and our enterprise clients. This role goes beyond traditional implementation. You’re a trusted advisor who leads customers through complex solution deployments and remains engaged to ensure long-term success. You’ll drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of an implementation engineer, customer advocate, and strategic consultant, offering a unique opportunity to make a measurable impact across high-profile client engagements.

WHAT YOU WILL DO

• Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer’s unique architecture
• Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
• Create customer-specific documentation and run training sessions to ensure their development teams can effectively use and maintain their integration
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems when customers need help