GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.

KNOWLEDGE SHARING AND PRACTICE CONTRIBUTIONS

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• Mentor PS and partner consultants on security best practices and implementation strategies

• Create security-focused documentation, delivery kits, and training materials
• Review and contribute to PS security training materials and presentations
• Develop security case studies, methodologies, and internal processes
• Hold security enablement sessions for PS team members

PROFESSIONAL EXPERIENCE

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• 8+ years of progressive experience in:

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• Technical consulting

• Enterprise software development
• DevSecOps platform implementation
• Security program development
• Bachelor’s Degree in Computer Science, Information Security, or equivalent experience
• Security / Cloud certifications preferred (CISSP, CISM, AWS Certified Security or similar)

SOFT SKILLS

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• Excellent written and verbal communication skills

• Strong presentation and customer-facing abilities
• Demonstrated problem-solving and decision-making capabilities
• Effective project and time management skills
• Leadership experience in security contexts
• Ability to influence and drive security adoption
• Strong organizational and multi-tasking abilities
• Experience mentoring teams on security best practices
• Track record of developing security service offerings
• Ability to drive security transformation initiatives
• Experience with security vendor assessment and integration
• History of contributing to security community and thought leadership