Senior Professional Standards Officer at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

110271.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Research Skills, Problem-Solving Skills, Written Communication, Verbal Communication, Interpersonal Skills, Customer Service, Administrative Support, Teamwork, Collaboration, Technology Proficiency

Industry

Government Administration

Description

Senior Professional Standards Officer Location - Parramatta/Hybrid working or another DCJ office location, with flexible options considered Employment type – 2 x Temporary full-time roles for 12 months plus Talent Pool Salary - $99,938.00 pa to $110,271.00 pa, plus employer's contribution to superannuation and annual leave loading Your role This role is critical in upholding integrity, accountability and public trust across Corrective Services NSW (CSNSW). You will lead initial assessments and inquiries into serious misconduct matters, provide high-quality recommendations and support decision making that directly strengthens the organisation. Working within the Triage and Change Conduct team in Professional Standards and Investigations (PSI), you will join a collaborative, high-performing group committed to fairness, impartiality and continuous improvement. What you’ll do In this role, you will assess allegations and conduct factual enquiries to support robust and timely decision making. You’ll prepare and review high-quality written materials including briefing notes, submissions, and reports, ensuring compliance with departmental standards. Day-to-day, you will compile statistical and ad-hoc reports, that support governance and accountability. You’ll liaise with internal and external stakeholders to progress sensitive and complex conduct matters. You’ll also contribute to projects that deliver key PSI initiatives, maintain accurate systems and processes, and support the unit with executive and administrative tasks to ensure efficiency and exceptional client service. Triage and Change Conduct operates within the Department of Communities and Justice (DCJ), a lead agency dedicated to creating a safe, just, and inclusive NSW. This means your work will contribute to meaningful outcomes, protecting families, promoting public safety, reducing reoffending, and strengthening community cohesion, while building a rewarding career in a purpose-driven organisation. What we’re looking for We are seeking a proactive, analytical and detail-oriented professional who can confidently manage competing priorities in a fast-paced environment. You should have: Demonstrated experience in providing high-level administrative and clerical support. Proven ability to deliver outstanding customer service and exceed expectations. Strong analytical, research and problem-solving skills. Excellent written and verbal communication, particularly in preparing concise and persuasive documentation. High proficiency in technology or the ability to learn new systems. Strong interpersonal skills and a commitment to teamwork and collaboration. Download the role description. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages). Applications close Sunday, 22 February 2026 at 11:59 pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sarah L Wright on 0417 018 748 or at sarah.l.wright@dcj.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

The role involves leading assessments and inquiries into serious misconduct matters and providing recommendations to strengthen the organization. It also includes preparing high-quality written materials and liaising with stakeholders on sensitive conduct matters.