Key job responsibilities

• Own performance management reviews (cost, speed, quality) for vendor returns and customer returns across MENA.

• Own third-party logistics projects in MENA end to end, and deliver them on schedule and to the target customer experience.

• Integrate new carriers and launch new services with existing third-party providers.

• Run Weekly and Monthly Business Reviews for the MENA third-party logistics program, and drive the actions that come out of them.

• Prepare and lead operations calls, DBRs, WBRs, MBRs, and QBRs with 3PL carriers.

• Drive continuous-improvement initiatives with carriers, fulfillment centers, and customer service teams to reduce cost and improve customer experience.

• Alert Amazon leadership to critical situations, with quantified impact and a mitigation plan.

• Produce and communicate transport plans and forecasts.

• • Own returns-related escalations, drive root-cause analysis, and implement corrective actions with cross-functions support.
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