Senior Program Manager

at  CCTSCPRST

Join Our Team as a Senior Program Manager!
Job Type: Permanent, Full-Time
Expected Compensation: $110,000-$120,000 per year + Excellent Benefits
Role: Existing Role
Are you ready to make a difference in the telecommunications landscape?
At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.
Why CCTS?
At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!
Your Role:
As an Senior Program Manager, you will play a crucial role in driving Project Management initiatives at the CCTS. Your extensive project management experience, partnered with your thorough understanding of the organization and its culture will be put to the test as you create, support and maintain the roadmap for major organizational projects. Reporting directly to the Assistant Commissioner, you will work closely with senior leaders to help them plan and actualize their project goals, correct issues and manage interdependencies across departments. You will also lead a team consisting of a Business Analyst and Change Manager. Your guidance will drive project management initiatives, foster a culture of healthy change management and release management across the organization.
- Clearly identify corporate strategic objectives and align projects and project activities that align with those objectives
- Plan resources and project resources for various organizational initiatives
- Identify risks and develop risk management strategies to ensure that risks fall within corporate thresholds
- Lead a team rooted in Project management, including a Business Analyst and Change Manager to
- Ensure scope, schedule, cost and quality objectives are met and that risk, change and communications processes are followed
- Provide guidance, coaching and advice to operational leaders managing projects to ensure best practices and frameworks are being utilized.
- Draft, formalize and maintain Change Management Governance structure to ensure that CCTS employees are effectively prepared and trained for new changes and processes
- Support CCTS’ ongoing change management journey as an organization by defining critical success factors and performance indicators, regularly assessing implementation success, identifying potential risks and driving continuous improvement
- Develop and implement standard tools and processes for release, change and project management and ensure that release goals, scope and timelines are understood by all stakeholders.
- Support the internal communication framework by developing strategies and mechanisms to deliver information and obtain feedback regarding project objectives
- Work with Product Owners to align deliverables and release plans to achieve a cadence of improvement
- Involve Business Analyst and Functional SMEs as required to analyze, define and implement requirements.
- Other duties may be reasonably assigned.
Our Ideal Candidate:
Are you ready to unleash your potential in this role? If you are a senior level project management expert with hands-on experience managing full-cycle medium to large projects, then you might be the right fit for this position! You are driven, organized and you excel at keeping multiple teams on track. You are able to communicate complex ideas ensures that everyone stays aligned. Your diplomatic nature values ​​all voices and promotes fair and respectful interactions. You leverage your ability to learn and understand organizational culture, build relationships with leaders, and apply your extensive project management knowledge to actualize organizational goals. Take the plunge and see if this opportunity matches your unique abilities!
Must-Have Magic:
· A minimum of 10 years of experience as a Senior Project Manager, or equivalent consulting experience
· PMP Designation (or equivalent)
· Previous hands-on involvement in managing medium to large projects involving both technology replacement and business processes across a full project life cycle
· Strong technological skills, including project management software, Microsoft 365, and the ability to work remotely in a technologically connected work environment
· Project delivery experience in functions of client management such as client onboarding, complaint and issue management, workflow, classification, compliance, performance metrics and reporting, and analytics
· User-centric mind-set and design-thinking approach, including applied knowledge of user testing and validation techniques to guide projects
· Strong proficiency of at least one agile methodology (XP / Scrum)
· Experience leading change management including applying a structured change management methodology, process and tools
· Experience in business analysis and business process management methodologies.
· Business process management certification and Change management certification are considered strong assets for the role
· Excellent verbal and written communication skills are a must. (proficiency in both French and English is a valuable skill)
We are excited to review your application! If you meet these qualifications, your unique talents may be the ideal match for our team!
How to Apply:
Are you ready to embark on an exciting journey? Polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.
Accommodation:
At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.
Commitment to Diversity Equity and Inclusion
At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.
Job Type: Full-time
Pay: $110,000.00-$120,000.00 per yea

Please refer the Job description for details