Senior Program Manager – Social Services, (1211) at Catholic Charities of the Archdiocese of Washington

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Case Management, Supervision, Leadership, Community Engagement, Budget Management, Quality Assurance, Training, Collaboration, Performance Evaluation, Crisis Management, Team Dynamics, Compliance, Communication, Problem Solving, Customer Service

Industry

Individual and Family Services

Description

Description ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Senior Program Manager provides comprehensive management of all social services provided at the 801 East Collaborative. The Sr. Program Manager ensures that the programs and services onsite are in accordance with best practice standards, contract and grant requirements, and agency practices and procedures. The position oversees service delivery ensuring efficiency, operational consistency of case management practice, staff leadership, and overall quality practices of all assigned programs. This position is responsible for internal and external reporting of outputs and outcomes of program the model, establishing a working relationship with internal service provider partners and vendors and external community partners. SUPERVISORY RESPONSIBILITY: Provides administrative supervision of up to 5 direct reports and functional supervision for 15 FTEs. ESSENTIAL DUTIES and RESPONSIBILITIES: Manage and oversee the daily operations of case management services across the assigned low barrier shelter programs (5) in support of overall case management and program goals and objectives. Provide leadership and direction to all case management staff, consultants, and volunteers; oversee case management supervisor supervision, which includes recruiting, hiring, collaborative performance evaluation, training, and professional development; sets standards for customer service; conduct regular team meetings; communicates policies and procedures; and facilitate team dynamics in collaboration with the Director of the program. Conduct unannounced site visits monthly after normal business hours to ensure quality services and program expectations are being adhered to by staff and clients. The bi-weekly work schedule includes 2nd or 3rd shift onsite staff observations and supervision to ensure all site-based staff are provided appropriate supervision and access to program management throughout the year. Manage program budget and expenditures, in collaboration with the program’s Director, to ensure that available funds and resources are used efficiently. Perform liaison activities with community partners, including contract monitors. Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures. Perform other job-related duties as assigned. Requirements EDUCATION and EXPERIENCE: Master’s degree in human services field. For all social work degrees, social work licensure in the appropriate jurisdiction is required. 3 years of progressively responsible non-profit experience in program management. 2 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges. 2 years of supervisory experience. SKILLS and COMPETENCIES: Skill in the use of computers, preferably in a PC, Windows-based operating environment. Ability to supervise and train employees and foster a cooperative work environment. Compensation Package: Medical, prescriptions, dental and vision insurance Retirement savings plan with company match Company-paid and supplemental life insurance Flexible spending accounts Paid vacation, sick and personal leave 11 paid holidays Professional development and training Tuition reimbursement Employee referral bonus program Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM. A consistent On-Site Presence is required.

Responsibilities

The Senior Program Manager oversees the daily operations of case management services and ensures compliance with best practice standards and agency procedures. This role includes managing staff, conducting site visits, and maintaining relationships with community partners.