Senior Program Manager, Talent Management at Twilio

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

124700.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Talent Management, Program Management, Project Management, Stakeholder Alignment, Risk Management, Communications, Enablement, HR Technology, Workday, Change Management, Data Analysis, Operational Excellence, Process Improvement, HR Business Partner Support, Compliance

Industry

Software Development

Description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Senior Program Manager, Talent Management. About the job The Senior Program Manager, Talent Management (Performance Management) is responsible for the end-to-end execution, evolution, and operational excellence of the company’s performance management programs. This role owns the annual performance cycle and all in-year updates, ensuring processes are delivered on time, clearly communicated, and effectively enabled. This role works in close partnership with HR Business Partners, who lead performance guidance directly with the business. The Senior Program Manager ensures HRBPs are fully equipped with clear process direction, timelines, tools, and talking points so they can confidently and consistently support leaders and managers throughout each cycle. Partnering closely with the HR Business Partners, Communications, Compensation and the HR Tech team, this role ensures performance programs are simple, scalable, compliant, and well-adopted, while continuously improving the experience based on feedback and data. Responsibilities In this role, you’ll: Own performance cycle execution Lead the end-to-end delivery of the annual performance cycle, including feedback moments, reviews, calibration support, and downstream handoffs (e.g., compensation). Develop and manage detailed project plans, timelines, dependencies, and risk mitigation strategies to ensure flawless execution. Coordinate readiness across policy, systems, enablement, communications, and HRBP support. Enable HR Business Partners Partner closely with HR Business Partners to ensure they are fully prepared to guide leaders and managers through performance cycles. Translate program design and policy into clear HRBP-facing guidance, including timelines, key messages, FAQs, escalation paths, and manager coaching considerations. Proactively identify where HRBPs may need additional clarity or support and address gaps before cycles launch. Gather structured feedback from HRBPs during and after cycles to inform improvements. Drive clarity, enablement, and adoption Design and execute clear, audience-specific communications for employees, managers, and HRBPs that explain what’s changing, what’s required, and why it matters. Build and deliver manager enablement (guides, toolkits, live sessions, office hours) that HRBPs can confidently reinforce with the business. Ensure enablement materials are practical, timely, and easy to use, especially for frontline managers. Partner closely with the HR Technology team Act as the primary performance program partner to the Workday team, translating program requirements into system configuration, testing, and launch plans. Ensure the technology experience supports a simple, intuitive, and compliant process. Coordinate testing, issue triage, and post-cycle retrospectives with HR Tech and HRBPs. Manage change and continuous improvement Apply structured change management practices to support adoption of performance updates and process improvements. Analyze cycle data and qualitative HRBP feedback to identify friction points and risks. Recommend and implement iterative enhancements while maintaining operational stability. Provide visibility and accountability Track and report on program status, risks, adoption, and outcomes to Talent leadership and senior stakeholders. Surface issues early with clear options and recommendations. Maintain strong operational documentation and decision records. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 7–10 years of experience in performance management, talent management, HR operations, or program management. Proven experience delivering enterprise-scale people programs in partnership with HR Business Partners. Strong program and project management skills, including stakeholder alignment and risk management. Experience developing HRBP and manager-facing enablement and communications. Hands-on experience partnering with HR technology teams, including Workday or similar HCM platforms. Desired:. Experience supporting performance cycles that inform compensation and talent decisions. Familiarity with change management frameworks and adoption measurement. Strong judgment, attention to detail, and ability to operate effectively amid ambiguity. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $99,760.00- $124,700.00 CAD Target Bonus Percentage 15% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Responsibilities

This role is responsible for the end-to-end execution, evolution, and operational excellence of the company’s performance management programs, owning the annual performance cycle and all in-year updates. Key duties include coordinating readiness across policy, systems, and enablement, and translating program design into clear guidance for HR Business Partners.