Senior Program Manager - Technical at Remitly Canada Operations Inc.

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

170000.0

Posted On

19 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Project Management, FinTech, Payments, Compliance, Risk Management, Data Analysis, Customer Experience, Stakeholder Management, Collaboration, Communication, Operational Processes, Continuous Improvement, Fraud Prevention, KYC, AML

Industry

Financial Services

Description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role As a Senior Program Manager for the Remitly Business team, you will help shape and scale our business payments platform. This role is both strategic and hands-on, ideal for someone who thrives in ambiguity and loves building from the ground up. You will collaborate with Product, Engineering, Compliance, Legal, Risk, Operations, and Analytics to deliver seamless, secure, and compliant customer journeys. You'll turn complex compliance requirements into simple customer flows and scale our new product while protecting our customers and Remitly. This role is based in Seattle, WA. You will Lead programs from ideation to launch, working with Product, Engineering, Compliance, Risk, Legal, and Operations to support Remitly Business. Translate regulatory and compliance requirements into scalable, intuitive customer experiences, defining KYB/KYC/AML processes and working with engineering to ship efficient solutions. Proactively find and address risks related to fraud, chargebacks, and compliance, using data and trends to continuously improve controls, monitoring, and escalation paths. Create dashboards and alerting mechanisms to monitor key business and operational metrics, drive weekly reviews, and inform the product roadmap. Set and evolve operational processes, including SOPs, SLAs, capacity planning, and escalation paths, with a focus on continuous improvement, automation, and customer-centricity. Foster a culture of collaboration, inclusion, and growth by facilitating clear communication, driving cross-team alignment, and help Remitly Business scale efficiently in new markets. You have 5+ years of program/project management, with a background in FinTech, payments, or highly regulated, global environments preferred. Strong data fluency: experienced in defining metrics, building and interpreting dashboards, and using data to drive program decisions and improvements. Proven success delivering complex, cross-functional programs or initiatives, managing dependencies and risks, and influencing outcomes across teams. Experience balancing customer experience with business risk Excellent communication, collaboration, and stakeholder management skills, with the ability to build trust and influence across diverse teams. Compensation Details. The starting base salary range for this position is typically $144,000 - $170,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid Our Benefits: Flexible paid time off Health, dental, and vision + 401k plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education and travel benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world. Search For Jobs Click here to find additional opportunities at Remitly!

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Responsibilities

Lead programs from ideation to launch, collaborating with various teams to support Remitly Business. Translate compliance requirements into customer experiences while proactively addressing risks and improving operational processes.