Senior Program Manager

at  Worldline

Job Description
Senior Program Manager

SENIOR PROGRAM MANAGER

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Program Manager, then get ready to join our company!
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

CORE PROGRAM AND PROJECT MANAGEMENT SKILLS

• Management of multiple client programs and projects involving implementations of complex IT solutions in the area of digital payments and financial services
• Pre-sales consultation and project business case development/management to ensure appropriate project initiation and customer engagement
• Effective project planning in line with business priorities as well as associated cost and timeline boundaries. Identification of, and effective engagement with, appropriate stakeholders. Identification and procurement of all project resources and effective scheduling of shared human resources within a matrix managed organization
• Excellent written and verbal communication, presentation and client-facing skills
• Establishing appropriate stakeholder management/communication plans and effective governance, in line with the needs of the program / project
• Work closely with customer, senior project managers, senior responsible owners/stakeholders and key team members to ensure that the program / project goals are realistic, the correct delivery structure/environment is created to support the scope of work and clear lines of accountability are established
• Establish and maintain high standards of project accounting and financial reporting, setting and respecting suitable budgets/margins for delivery
• Ensuring revenue and cost recognition is in line with corporate policy
• Control of changes to program / project in line with commercial controls and strategic priority
• Effective evaluation, planning and management of contingency. Identification and management of risks/issues/actions to ensure satisfactory completion and delivery to project milestone plans, deploying effective escalation where required.
• Creation and ongoing management of professional program & project artefacts, ensuring delivery to a high standard.
• Create, execute and update the roadmap and project plans based on the input from all contributors. Continuously evaluating progress and enriching information to communicate program / project goals and status effectively and professionally to multiple audiences, at all levels, within Worldline and customer organizations.
• Effective management of program/project closure and/or delivery continuity with all internal and external stakeholders. Benefits review and validation of desired outcomes in line with scope of work completed.

OTHER RELATED SKILLS

• Proactive identification and presentation of business change opportunities to the senior management team
• Proactive research of current industry standards and best practice for project management, making proposals for delivering improvements.

SKILLS WE CAN’T DO WITHOUT:

• Minimum 5 years’ experience in a customer facing Program / Project Management role
• Experience of managing large-scale software implementation projects essential
• Demonstrable experience of delivering projects in a technology environment
• Excellent leadership skills, with the ability to influence and engage the stakeholders at all levels
• Self-supportive with a high degree of initiative and enthusiasm, requiring minimal management
• Ability to analyze and present business case requirements, Program & Project goals and progress at a senior management
• Proven ability to manage and deliver in a multi-project, matrix managed environment
• Fluent in English, proficiency in additional languages is a plus
• Agile approach experience is highly appreciated
• Financial Services, Issuing processes experience preferred
• PMP or Prince2 Practitioner level (or equivalent) preferred
• Flexibility to travel
  Information at a Glance
  Request ID: 298370
  Posting Start Date: 2/7/25
  Job Area: Operational Management
  Work Site: Hybrid
  Contract Type: Permanent
  Brand: Worldline
  Job Location: Italy - Milan