WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL

• Excellent project management experience within an agency or digital services environment
• Familiarity managing multiple large-scale projects in parallel
• Experience working on a multi-year Digital Transformation Programme
• Strong communication and stakeholder management skills, with a client-first approach
• Confident handling budgets, timelines, and competing priorities
• Experience working with cross-functional teams and resourcing across departments
• Commercial mindset with a clear understanding of service delivery KPIs
• Knowledge of Agile or hybrid project delivery methodologies
• Adaptable, organised, and calm under pressure

As a Delivery Manager within our Build Delivery team, you’ll help ensure the smooth running of ambitious and complex website builds, digital transformation projects and strategic initiatives across a wide range of high-value clients. Working alongside the technical, strategic, QA and operations teams you’ll be responsible for ensuring high standards of project performance by utilising delivery assurance, risk management and governance.
This is a fast-paced, client-facing role where you’ll have a direct impact on service quality, timelines, and client satisfaction. It’s a great opportunity to embed yourself into the heart of the agency and help shape how we deliver ongoing value to our clients.

Key Responsibilities

• Manage delivery of large scale, multi-faceted website projects from strategy and planning through execution and launch
• Ensure projects are delivered on time, within budget, and to the required quality standards
• Monitor progress and proactively manage risks to ensure every project meets its quality, budget and timeline goals
• Track service performance and contribute to regular performance reviews and reporting
• Work closely with the Resource Manager to arrange team resourcing and improve delivery operations
• Act as a key point of contact for stakeholders across a portfolio of clients
• Lead client meetings, covering project status reports, RAG status and RAID logs
• Support a positive and proactive client experience through transparent communication
• Support financial tracking and reporting across your delivery portfolio
• Ensure projects stay within scope and contribute to portfolio profitability
• Provide regular updates to senior stakeholders with insight into delivery performance
• Mentoring junior members of the Delivery team on delivery excellence, risks and escalations
• Contributing to delivery process improvements and collaboration with operations, finance, tech, QA, client services and growth