Senior Project Manager (Customer Success) - Remote at PayNearMe

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

150000.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Implementation, Analytical Skills, Problem-Solving Skills, Communication Skills, JIRA, Asana, Wrike, Confluence Wiki, Agile Methodologies, Waterfall Methodologies, Scrum, Excel, Google Sheets, Self-Motivated

Industry

Financial Services

Description

Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX, and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We’re in growth mode and looking for an experienced Senior Project Manager for Customer Success to deliver our payment solutions to customers. This high-impact role will work directly with customer executives and their teams, and have significant interaction with software partners, Sales, Product, and Engineering teams. This position reports to the Senior Manager of Project Management. As a Senior Project Manager, you’ll be responsible for managing our customer implementations from start to finish. To do this, you’ll work closely with Sales execs, Sales Engineers, Launch Account Managers, Implementation specialists, Product Managers, and Developers to ensure our customer implementations are smooth and on-time for both the internal teams, and our customers. This position requires someone who is a great communicator and comfortable with managing internal and external customers through the project process. Responsibilities Developing and executing large complex projects from start to finish Tenacity and empathy in dealing with people and projects Communicating in a way that is clear and motivates teams to perform their best Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers Be the hub of communication Managing the team in meeting implementation goals on time Leading external and internal stakeholder meetings Identifying external or internal risks, and driving mitigation plans to project completion Coordinating and driving issue escalation and resolution Adjusting the plan due to changes in scope and/or schedule Being an expert at anticipation Qualifications 7+ years of Project Management or Customer Implementation experience Excellent analytical and problem-solving skills Very strong verbal and written organizational, presentation and communication skills Unfazed by juggling multiple projects, scope changes and tight deadlines Familiarity with the following: JIRA, Asana, Wrike or other project management tools Confluence Wiki Agile and Waterfall project methodologies Scrum Excel or Google Sheets Independent and self-motivated Beneficial if you have previous experience working remotely Additional Information Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $135,000 - $150,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Effective Date: January 1, 2020 Last Reviewed on: December 23, 2019 PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about: the categories of Personal Information that the Company collects and maintains about applicants; and the purposes for which the Company uses that Personal Information. For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis. Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing. Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well. Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions. Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Responsibilities

Manage customer implementations of payment solutions from start to finish, ensuring smooth and timely execution. Collaborate with various internal teams and external stakeholders to drive project success and address any risks or issues that arise.