The Senior Project Manager will be responsible for the management and service level attainment of assigned projects.

Duties/Responsibilities:

• Acts as a liaison between company, customers, and vendors.
• Schedule project internal and external calls for assigned projects within defined Service Level Agreements.
• Coordinate internal resources and third parties/vendors to ensure that all assigned projects are executed on time and within budget.
• Coordinate resource requirements with Field Operations Supervisor.
• Develop detailed project plans to monitor and track progress.
• Deliver consistent updates to both external and internal customers utilizing Project Status Reports and End of Day Reports to ensure clear and timely communication.
• Proficient utilization of authorized project management tools.
• Scheduling inventory shipments owned by both GTS and customers.
• Addresses questions, concerns, and/or complaints throughout the project and report/escalate to upper management as needed.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Submits invoices real time per Billing section in Statement of Work.
• Performs Project Close out tasks such as closeout call, lessons learned and customer satisfaction survey.
• Perform job costing reviews as needed during pre-sales.
• Conducts post project cost analysis as needed.
• Work closely with sales teams to supply necessary details to effectively promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• All job duties are to be performed in compliance with internal policies and deadlines.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Superior verbal and written communication abilities.
• Outstanding interpersonal and customer service capabilities.
• Exceptional organizational skills with keen attention to detail.
• Excellent time management skills, consistently meeting deadlines.
• Strong analytical and problem-solving expertise.
• Robust supervisory and leadership qualities.
• Ability to prioritize tasks and to delegate effectively.
• Comprehensive understanding of, or ability to swiftly learn about, the project or product being deployed.
• Proficient with Microsoft Office Suite and project management software (NetSuite).

Education and Experience:

• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering, required.
• At least three years of related experience required.
• PMP, PgMP, CAPM, and/or comparable project management certifications are highly desirable.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Up to 25% of travel to assigned accounts.

Why Join Us? We are investing in our systems, processes, and people—and we want you to be a key part of that transformation.

• Collaborative Culture: At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
• Empowerment and Growth: We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company’s success.
• Core Values: Our values include honesty, integrity, & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, “Give Through Service,” every day.

• Acts as a liaison between company, customers, and vendors.
• Schedule project internal and external calls for assigned projects within defined Service Level Agreements.
• Coordinate internal resources and third parties/vendors to ensure that all assigned projects are executed on time and within budget.
• Coordinate resource requirements with Field Operations Supervisor.
• Develop detailed project plans to monitor and track progress.
• Deliver consistent updates to both external and internal customers utilizing Project Status Reports and End of Day Reports to ensure clear and timely communication.
• Proficient utilization of authorized project management tools.
• Scheduling inventory shipments owned by both GTS and customers.
• Addresses questions, concerns, and/or complaints throughout the project and report/escalate to upper management as needed.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Submits invoices real time per Billing section in Statement of Work.
• Performs Project Close out tasks such as closeout call, lessons learned and customer satisfaction survey.
• Perform job costing reviews as needed during pre-sales.
• Conducts post project cost analysis as needed.
• Work closely with sales teams to supply necessary details to effectively promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• All job duties are to be performed in compliance with internal policies and deadlines.
• Performs other related duties as assigned