We are seeking a Senior Project Manager/Leader to drive the modernization and ongoing development of core security platforms. This role will have a primary focus on the use of ServiceNow for cyber security incident management, client interaction, and reporting. The successful candidate will collaborate with security architects, engineers, and stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, and overall security operations.

QUALIFICATIONS

Must Haves:

• Demonstrated experience managing ServiceNow delivery and its integration with SIEM platforms.
• Proven expertise as a Project Manager/Leader in the cybersecurity domain.
• Experience in soliciting user feedback, tracking performance KPIs, and driving platform enhancements aligned with security outcomes.
• Strong client engagement skills related to cybersecurity outcomes.

Experience & Skills:

• Advanced project management experience in IT modernization and security-focused initiatives.
• Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR).
• Ability to translate security requirements into scalable platform configurations.
• Proficiency with project management frameworks such as PMBOK and Agile/Scrum, and ITIL.
• Excellent verbal and written communication skills with the ability to present to executives.
• Familiarity with public-sector standards and regulations.

Desirable Skills:

• Experience with ServiceNow ITSM/CSOC application development.
• Knowledge of vulnerability management tools (e.g., Defender, Qualys, Tenable, Rapid7).
• Prior experience in government or large regulated organizations.
• Certifications such as PMP, Prince2, or ITIL v4 Foundation.

SUMMARY

If you’re interested in the Senior Project Manager/Leader role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Lead end-to-end project delivery for ServiceNow enhancements and other security platforms, including SIEM and SOAR.
• Develop and maintain comprehensive project documentation such as plans, resource forecasts, and risk registers.
• Gather and refine requirements for workflows, intake processes, dashboards, and reports within ServiceNow.
• Coordinate with operations teams, vendors, and third-party integrators to ensure smooth deployment and support.
• Embed cybersecurity best practices and “secure by design” principles into platform configurations and integrations.
• Represent and facilitate project meetings, providing executive-level status reporting and recommendations.
• Proactively identify and mitigate project risks, escalating issues with clear mitigation strategies.
• Champion continuous improvement by soliciting user feedback and driving platform enhancements.